Factory reset Gateway Laptop [Solved/Closed]

Report
-
Posts
1744
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
August 31, 2020
-
When I press power it will say preparing automatic repair then go to diagnosing your pc, it will stay here never leaving this screen even after days, I have tried pressing ALT/F8, ALT/F10 and ALT/F11 also have tried pressing windows/C Nothing gets past the diagnosing your pc screen, I want to factory reset to start computer, I do not see anything along the lines of a menu to be able to choose anything, Only "Diagnosing your PC" screen, Help?

5 replies

Posts
1744
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
August 31, 2020
2,459
Hello,

Check out this article, it would seem that this issue has been solved over on this thread:

https://ccm.net/forum/affich-53091-how-to-restore-a-gateway-computer-to-factory-settings#answers

Regards,
David

Posts
48725
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
June 23, 2020
15,332
The way to restore Gateways is to hold down the ALT Key and repeatedly hitting f10 then it should bring you to a boot sequence screen then choose the HDD and then hold down ALT and repeatedly hit f10 again that should promt the restore feature for gateway.

Good luck
This just dosent work nor does f8, f10 or f11, it will acknowledge the f10 but continues to diagnosing your pc.
Posts
48725
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
June 23, 2020
15,332
Here is what another member wrote:

"Hurray! Shouts out to Frys Guy!!!!! I got my Gateway back running after using his Alt-F10 tip. A lot of useless searching (much of it a Gateway) and finally came up with that useful tip. My compurter started to reset in the middle of the boot processs. I had tried a lot of different things; F8 and Repair your computer, Repair Startup problems, downloaded a Rocovery CD, etc., and nothing seemed to work until this method.

This tip was not in my Gateway starter guide. What they had written for getting the Recovery Manager was not correct.

After the initial boot screen (with "<F10> for boot menu" at the bottem) disappeared I pressed Alt-F10 and after a minute got a "Gateway Recovery Management" screen with a "Restore from factory default" option. This loaded the system partition (C:) from the recovery partition (hidden). It does wipe every thing out on the C: drive to be like it was when new. (Just to be safe I had made Ghost images of the all hard drive partitions before hand so I could restore them to their sickly state if needed.) Fortunately I had created an extra partition on the hard drive when I first got the machine and put all my work on the non-OS partition (D: drive), and none of that partition was affected during the restore operation. Of course I had to re-install my applications on C:, but everything is running right again.

Now I'm going to make those recovery DVDs in case the recovery partition gets damaged."
This didn't work, after f12 I get boot options and nothing to factory reset even tried already f10 after doing f10 still nothing but diagnosing your pc, will not go away after 2 days of loading.
Posts
48725
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
June 23, 2020
15,332
You are not the first to experience a similar issue with Gateway. We have yet to find a solution.

Have you contacted Gateway?