Passport Ultra 1 T not detected

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Shakir - Updated by Ambucias on 8/03/17 at 04:13 AM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Mar 10, 2017 at 04:46 PM
Hello,
My passport ultra 1T is not detected .
My laptop using widows 7.
I tried to download a driver but failed to get in WD sight,
Please help

Thanks
Shakir


3 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,238
Mar 10, 2017 at 04:46 PM
Hi

I suggest you read this CCM faq that shows how to solve the problem

https://ccm.net/faq/19540-western-digital-passport-hard-drive-not-detected
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Promomilia Posts 68 Registration date Monday February 6, 2017 Status Contributor Last seen May 19, 2017 11
Mar 9, 2017 at 06:12 AM
Attempt a recovery with a specific software, such as Recuva or NTFS Undelete.

Try to access data from a Linux Live CD.

For all you stated, as the USB cable is ok and you checked it out, it could be due to a hardware issue, because if a PC gets suddenly powered down while the OS is writing to your external HD, the latter could have been damaged due to electrostatic discharge (ESD).

An extreme attempt I've seen online and I've personally tested, is to carefully wrap up your HD in an aluminum foil and leave it into your freezer for some hours. You couldn't be allowed to access to your HD because it overheats due to internal damages and this can give you the chance to access the drive for a short while and save data elsewhere real quick.
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David-Johnson26 Posts 7 Registration date Wednesday December 21, 2016 Status Member Last seen May 13, 2019 1
Mar 10, 2017 at 04:57 AM
Hello Shakir,

I feel really bad that you can’t able to detect your WD Passport Ultra. You should start with basic troubleshooting like changing your connecting wires, PC port and try to connect with some other PC. Also, you may assign a new drive letter to drive (in disk management)
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