Laptop not working...plz help
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doodleindi
Ambucias
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Ambucias
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Ambucias
Mar 19, 2017 at 04:41 PM
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Mar 19, 2017 at 04:41 PM
Hello
It could be a system or hardware or a virus problem.
You would need to troubleshoot to find out the source of the problem.
Try to boot in safe mode with networking and tell us if the lappy shuts down again.
It could be a system or hardware or a virus problem.
You would need to troubleshoot to find out the source of the problem.
Try to boot in safe mode with networking and tell us if the lappy shuts down again.
Brooke_Harper
Mar 20, 2017 at 03:06 AM
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Mar 20, 2017 at 03:06 AM
Sorry to hear that your laptop ran into an issue. It could be a hardware problem (basing on the loud fan noise), or it could also be a virus causing the malfunction. I suggest you have it checked if the problem progresses instead of troubleshooting it on your own.
doodleindi
Mar 20, 2017 at 09:51 AM
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Mar 20, 2017 at 09:51 AM
Hi Brooke Harper,
thanks for the reply.
thanks for the reply.
Ambucias
Mar 20, 2017 at 04:49 PM
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Mar 20, 2017 at 04:49 PM
Hi Doodle,
Ease of access is related to the keyboard but I doubt it's the source of the problem. I don't think anymore that there is a virus.
I would first try to restore the system to a previous date. (no data is lost)
Ease of access is related to the keyboard but I doubt it's the source of the problem. I don't think anymore that there is a virus.
I would first try to restore the system to a previous date. (no data is lost)
doodleindi
Mar 21, 2017 at 01:09 AM
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Mar 21, 2017 at 01:09 AM
Hi Ambucias,
How could I restore the system to a previous date when I am unable to login? :(
How could I restore the system to a previous date when I am unable to login? :(
Ambucias
Mar 21, 2017 at 05:29 AM
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Mar 21, 2017 at 05:29 AM
Perhaps that this will help
https://us.en.kb.sony.com/app/answers/detail/a_id/36806/c/65,66/?icid=supporttype%7Cfeatured1_us_en%7Csystem+recovery
https://us.en.kb.sony.com/app/answers/detail/a_id/36806/c/65,66/?icid=supporttype%7Cfeatured1_us_en%7Csystem+recovery
Mar 20, 2017 at 09:50 AM
I may try to boot in safe mode with networking if I get control on the keyboard. Most of the times capslock gets automatically on with the pressing of the power button and keyboard does not work, once the password page appears keyboard starts working but after 2-3 keystrokes capslock again gets enabled and I again lose control on keyboard.
thanks for the reply.