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Account Stolen--Email Address Changed

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BK - Apr 17, 2017 at 02:34 PM
 BK - Apr 24, 2017 at 03:16 PM
Hello! My sister's Facebook account was hacked and stolen, with all the information changed including phone numbers and passwords. Even when using Facebook's Help Center steps, she is not able secure or access the account. She has old passwords and the hacker's email addressed now attached to her account. How can she regain access? Please help and thank in advance!

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xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Apr 17, 2017 at 08:10 PM
did you try this Facebook page?

https://www.facebook.com/help/1216349518398524
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BK
Apr 18, 2017 at 06:04 PM
Yes we did...unfortunately, since the hacker changed the email address and deleted hers these steps lead to a dead end where she still cannot access the account. Thanks for the suggestion! Let me know if you know of anything else we can try.
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Helper.NeedHelp Posts 253 Registration date Saturday July 23, 2016 Status Member Last seen August 22, 2022 5 > BK
Apr 18, 2017 at 06:37 PM
What about https://www.facebook.com/hacked ?
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BK
Apr 24, 2017 at 03:16 PM
We did, also a dead end. Thanks though! She's tried reaching out to Facebook directly via reports and email with no luck. If anyone has had a successful experience, please share!
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