Account Stolen--Email Address Changed

Closed
Report
-
 BK -
Hello! My sister's Facebook account was hacked and stolen, with all the information changed including phone numbers and passwords. Even when using Facebook's Help Center steps, she is not able secure or access the account. She has old passwords and the hacker's email addressed now attached to her account. How can she regain access? Please help and thank in advance!

1 reply

Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,947
did you try this Facebook page?

https://www.facebook.com/help/1216349518398524
Yes we did...unfortunately, since the hacker changed the email address and deleted hers these steps lead to a dead end where she still cannot access the account. Thanks for the suggestion! Let me know if you know of anything else we can try.
Posts
252
Registration date
Saturday July 23, 2016
Status
Member
Last seen
April 20, 2017
5 > BK
We did, also a dead end. Thanks though! She's tried reaching out to Facebook directly via reports and email with no luck. If anyone has had a successful experience, please share!