Account Stolen--Email Address Changed

Closed
BK - 17 Apr 2017 à 14:34
 BK - 24 Apr 2017 à 15:16
Hello! My sister's Facebook account was hacked and stolen, with all the information changed including phone numbers and passwords. Even when using Facebook's Help Center steps, she is not able secure or access the account. She has old passwords and the hacker's email addressed now attached to her account. How can she regain access? Please help and thank in advance!

1 response

xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
17 Apr 2017 à 20:10
did you try this Facebook page?

https://www.facebook.com/help/1216349518398524
Yes we did...unfortunately, since the hacker changed the email address and deleted hers these steps lead to a dead end where she still cannot access the account. Thanks for the suggestion! Let me know if you know of anything else we can try.
Helper.NeedHelp Posts 253 Registration date Saturday 23 July 2016 Status Member Last seen 22 August 2022 5 > BK
18 Apr 2017 à 18:37
We did, also a dead end. Thanks though! She's tried reaching out to Facebook directly via reports and email with no luck. If anyone has had a successful experience, please share!