Cannot reset gmail pwd even though recovery mobile is correct

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Hi,

I am having a gmail account whose password is not getting reset as i have forgotten. I am having a recovery mobile no and even though i enter the correct mobile number i cannot reset it. The same account is also opened in one of the android mobile and i cann access the same but i want to reset the password .

Please help me guys.

Thank you

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Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,135
You must first logout of Gmail with your mobile.