Boot up past sign in page

Closed
CatSue2 Posts 2 Registration date Sunday 30 April 2017 Status Member Last seen 30 April 2017 - 30 Apr 2017 à 17:14
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 30 Apr 2017 à 17:26
How do I get logged onto a Gateway laptop with Windows 8 when everything I do only goes to the sign in page for a prior owner who has forgotten the password?
Related:

1 response

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
30 Apr 2017 à 17:20
Hi CatSue,

Sounds you like you bought the computer from the back of a truck.

We are terribly sorry but CCM cannot help you to recover the lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.
CatSue2 Posts 2 Registration date Sunday 30 April 2017 Status Member Last seen 30 April 2017
30 Apr 2017 à 17:23
thanks but no thanks!..I bought this 5 years ago & my brother used it for a while & set it to boot up to his email accounts (2) but none of his passwords work.
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166 > CatSue2 Posts 2 Registration date Sunday 30 April 2017 Status Member Last seen 30 April 2017
30 Apr 2017 à 17:26
You would need to reinstall the operating system from the Windows disks, that is boot from the cd's, there is no other way.