HP Beats Special Edition 15"

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Hello,
When I was factory resetting my laptop halfway through it blue screened said it needed password 4 email account I don't know what it would be as it's been very long time that I set this up. A friend wanting to buy it I need to finish factory reset in it I need to know how to get past the blue screen to finish factory resetting I have got to the point where I could and it quits at about 47% and ask for password to my Gmail account which I have no idea what it could be I've tried everything anybody out there please help me



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Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,111
Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

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