HP Beats Special Edition 15"

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Tommyk - May 4, 2017 at 10:03 AM
Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - May 4, 2017 at 06:16 PM
Hello,
When I was factory resetting my laptop halfway through it blue screened said it needed password 4 email account I don't know what it would be as it's been very long time that I set this up. A friend wanting to buy it I need to finish factory reset in it I need to know how to get past the blue screen to finish factory resetting I have got to the point where I could and it quits at about 47% and ask for password to my Gmail account which I have no idea what it could be I've tried everything anybody out there please help me



1 reply

Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
May 4, 2017 at 06:16 PM
Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

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