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Samsung laptop RF711 - Nvidia GT540M not detected after Win10

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Eric - Jun 7, 2017 at 11:26 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jun 9, 2017 at 04:44 AM
Hello,

I have a Samsung-517 Samsung] 17 inch laptop RF711-S04HK since 2012, it was working really well since I bought it.

May 2017, I upgarded to Win10 Creators from Win10 Anniversary, there are 2 issues suddenly appeared:

1. The Geforce GT540M graphic card is not longer detected, it just disappered whatsoever. Only left with the Intel 300 graphic card. So annoying.........

2. And also, 80% of the time when I restart the laptop just pauses with a black blank screen, I have to power off by holding the Power button every time.

Please help fixing these two issues, the laptop was perfect until recently. I have already tried pulling out the RAM and re-inserted back, still having the same issues.

Thanks a lot,
Eric

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2 responses

Answer 1 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Jun 8, 2017 at 05:14 AM
Hello

I suggest you reinstall your Geforce GT540M graphic card driver, which should fix the issue.
0
Answer 2 / 2
Eric20170608 Posts 2 Registration date Wednesday June 7, 2017 Status Member Last seen June 9, 2017
Jun 9, 2017 at 01:22 AM
Hello Ambucias,

I did install the Geforce latest drivers many times but it says "device not found", it just disappeared and not detected at all.

please help.

Eric
0
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Jun 9, 2017 at 03:59 AM
Hello Eric

Can you see the Geforce in your device manager ?

I didn't know that it was possible to have two graphic cards.
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Eric20170608 Posts 2 Registration date Wednesday June 7, 2017 Status Member Last seen June 9, 2017 > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Jun 9, 2017 at 04:18 AM
Hello Ambucias,

Under "Device Manager" I can only see "Intel HD Graphic 3000" now.
But before Win10 install, I could see both Intel HD Graphic 3000 and Nvidia GT540M.

But now, only Intel is detected, Nvidia GT540M is no longer there even I try to install Nvidia driver.

below is the link of the exact model I have: Samsung RF711-S04HK

https://www.samsung.com/hk_en/support/model/NP-RF711-S04HK/

Thanks,
Eric
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169 > Eric20170608 Posts 2 Registration date Wednesday June 7, 2017 Status Member Last seen June 9, 2017
Jun 9, 2017 at 04:44 AM
Hi Eric,

Thanks for the link to your manual.

Windows 10 Creator has new features for 3D design and a GeForce card is not compatible with Win10 Creator's new function.

I suggest you uninstall Windows 10 Creator (1703) and revert back to Windows 10 Anniversary.

Good luck and let me know.
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