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Burner Operates but doesn't read -no extenral cd mount

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MaxDout68 Posts 1 Registration date Friday July 14, 2017 Status Member Last seen July 14, 2017 - Jul 14, 2017 at 08:10 PM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jul 15, 2017 at 06:17 PM
Bought HP Touchsmart 300 at a pawn shop. System had been wiped and began from scratch (new user). Software works fine but when I insert CD or DVD it doesn't detect it. I know it's a hardware problem but the only advice I've found is to clean and readjust the "toggle" the reader arm. Well cd/dvd player doesn't have a slide out disc plate. It feeds and ejects from the pc itself. Can I fix it or should i just buy an external burner?
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xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jul 15, 2017 at 06:17 PM
It could be a driver problem if the HP drivers were not downloaded and installed. I suggest you go to the "support" tab on the HP site and download the optical drive driver.

Good Luck