I can't get the launcher on the sims3 to let me sign in

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Simschick Posts 1 Registration date Thursday 20 July 2017 Status Member Last seen 20 July 2017 - 20 Jul 2017 à 02:32
 Blocked Profile - 20 Jul 2017 à 16:38
I bought a bundle and I can't get the launcher to let me install the game after redeeming the code! Plz help I've even tried creating a new membership and it won't let me.
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Blocked Profile
20 Jul 2017 à 16:38
What OS are you using? Did you try with an elevated login (admin)?