Facebook Identity Not Confirmed

Facebook told me I had to verify my identity, so I wrote my fb name (Which is Cristina, simple, just that; everyone knows me by this name cause it's my real name, they hardly n=know my last name) and sent them a photo with my ID card. I received a message saying "We’ll take a look at the documents you submitted and get back to you". The problem is that I am registered with an email address that I do not use anymore (and cannot access because yahoo blocked it) and I know fb will email me on this one, that doesn't work. How do I do so they will email me on my new email address, so I can solve the problem? I submitted a complaint to https://www.bbb.org/local-bbb/golden-gate-better-business-bureau and sent an email to ecurity@facebookmail.co. Do you think it will work? Did anyone have d and solve the problem? Please help me