Unable to sign into Gmail and dont have recovery cellphone

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Squeeza - Updated on Aug 7, 2017 at 07:55 AM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Aug 7, 2017 at 04:59 PM
Good day

I have lost my recovery cellphone a year ago, i have been using my gmail on my new cellphone, but when i try to access my gmail account on another platform it states that my password is incorrect, i am unable to get my password reset, i have security questions but it still does not help me.

can anyone assist me as i think the person that my recovery cell number was reissued to has changed my password.
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1 reply

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Aug 7, 2017 at 04:59 PM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!
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