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Can't log into my account

Ask a question Kwilson40402 9Posts Friday October 6, 2017Registration date October 12, 2017 Last seen - Last answered on Oct 12, 2017 at 06:22 PM by Ambucias
Hello I'm having trouble logging into my Facebook account it's asking me to enter in a 2 Factor authentication code and it says that it's going to send it to my phone it will not send that code to my phone I've been requesting that cold since 6 p.m. yesterday and I still have not received it I go to request another code and it's telling me that I requested too many code for me to try again later I just don't understand why Facebook will not send me that code and why I can't log in it's really important that I get into my Facebook account. I do have my password I do have my telephone and I do know all the rest of my account information and it's still not letting me log in I tried logging in from the web browser browser is telling me for me to go to a code generator I cannot get the code generator until I have access to my Facebook account so can someone please help me.
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Hello,

How quaint!

I don't think we will get this solved tonight.

When is the last time you successfully accessed your account?

Do you always access your account from the same device (your phone)?

Is your page presently online for everyone to see? If yes, Is there anything that was change in the content?

Did you create your account with your phone or from a computer?

Is there an email registered with your account or just a phone number?

When you created your account, have you used your full real name?

This is just a start.

Catch you tomorrow...patience is a virtue.

P.S. Just a reminder, we are CCM and we have no business with Facebook's robots.
Kwilson40402 9Posts Friday October 6, 2017Registration date October 12, 2017 Last seen - Oct 6, 2017 at 06:23 PM
I was logging into my Facebook account yesterday I accidentally push the log out button and when I went to go log back in and that's when all these problems arose I am using my full I was logged into my facebook account yesterday I accidentally pushed the log out but in and when I want to go loud back in that's when all these problems a rose I am using my full my full legal first name I did try to send facebook a copy of my ID but when I tried to send the information to them and I hit the send button nothing works. I have always logged into Facebook from my telephone so I don't understand why there is not a problem why there is a problem because I'm using the same device I have my telephone number registered and everything they just not will send me the code and I just don't understand why I'm getting really frustrated
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Kwilson40402 9Posts Friday October 6, 2017Registration date October 12, 2017 Last seen - Oct 6, 2017 at 06:24 PM
There is an email registered from register to my account both email and it's my telephone number is registered to my account I created my account through a computer I did not use my phone if somebody can please help me I would greatly appreciate it it's frustrating cuz I need to access my account
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ac3mark 7998Posts Monday June 3, 2013Registration date ModeratorStatus October 17, 2017 Last seen - Oct 6, 2017 at 06:27 PM
@Kwilson40402 - Wow are you certain you didn't show up here to ask about your malfunctioning keyboard? It seems as though your "." (period) key does not work correctly!
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Kwilson40402 9Posts Friday October 6, 2017Registration date October 12, 2017 Last seen - Oct 6, 2017 at 07:13 PM
Do u get on people's post just to be ignorant. I'm looking for help for my problem. Not to have to encounter people like you. So if you can help then help. If not your comments are not wanted or needed. Thank you have a blessed day.
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Well, considering I would have actually read your problem if you used proper punctuation, I really believe that you are the one who is TROLLING. Perhaps had the proper PROTOCOL been used, I might have gone ABOVE what would have been needed (pointing you to some link). But as it was communicated, it WAS exhausting just to read, let alone google some facebook support page for you!

I am curious, have you ever played the SCALE game?

So, you are 1 user of how many? What if took 15 minutes to fix 1 Users problem (yours)? You are at the end of the line, because this Product has alot of people who it doesn't work for! Just stay with me. There are .1% of the users who are having the same issue as you. How many people are .1% of the product you are asking for help from a THIRD party for?

What is .01% of the subscriber base, and how long in days will it take to get to you?

P.s. I will give you a good start, there are over 2 billion (http://www.lmgtfy.com/?q=How+many+active+subscribers+are+on+facebook%29






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Please understand, we are only trying to help, though clear communication!
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I am hoping that the SCALE game has helped you in understanding what Ambucias was trying to communicate!
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I think this is the quickest problem ever solved!

http://ccm.net/forum/affich-1010540-facebook-is-disabled

have FUN!

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You have not answered all of my questions?
Kwilson40402 9Posts Friday October 6, 2017Registration date October 12, 2017 Last seen - Oct 7, 2017 at 06:36 PM
When is the last time you successfully accessed your account? 10/5/2017

Do you always access your account from the same device (your phone)? Yes

Is your page presently online for everyone to see? If yes, Is there anything that was change in the content? Yes it is.

Did you create your account with your phone or from a computer? Computer

Is there an email registered with your account or just a phone number? Yes

When you created your account, have you used your full real name? Yes
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The code was no doubt sent to your email address, not to your phone.
Kwilson40402 9Posts Friday October 6, 2017Registration date October 12, 2017 Last seen - Oct 10, 2017 at 02:29 PM
I've looked in my emails and haven't received any emails from Facebook.
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May be that your account has been hacked?

Click on the below link. You can find all the information to help you recover your hacked Facebook account:
https://www.facebook.com/hacked
Kwilson40402 9Posts Friday October 6, 2017Registration date October 12, 2017 Last seen - Oct 11, 2017 at 02:56 PM
I don't think my account was hacked. I was able to change my password. They just won't send me the text message with my code. And they have the right number
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Ambucias 45684Posts Monday February 1, 2010Registration date ModeratorStatus October 18, 2017 Last seen - Oct 11, 2017 at 04:28 PM
Facebook never fails sending a code, actually it's a URL link. The code is always sent to the email address or phone number you use to login. It's just that you can't find it.

Check your spam or unwanted mail folder.
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Kwilson40402 9Posts Friday October 6, 2017Registration date October 12, 2017 Last seen - Oct 12, 2017 at 02:24 PM
I've checked all my email folders and my text messages. Not one is from Facebook. Is there anything else I could possibly do?
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Well, since you don't believe me when I suggest that your account was hacked then, there is nothing else that can be done to recover your account. You must now go on with your life without Facebook.
Kwilson40402 9Posts Friday October 6, 2017Registration date October 12, 2017 Last seen - Oct 12, 2017 at 05:55 PM
Is it possible for my account to be hacked and i still have access to my messenger?
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Lets recapitulate.

1. Facebook asked you to enter in a 2 Factor authentication code and it says that it's going to send it to your phone.

Why?

2. You never received any code to your phone nor to your email.

3. The next thing is that Facebook tells you that you have entered to many codes, but you never received any.

Now, who on earth would have entered so many codes if not you?

Is this a Catch22 situation ?

Has someone changed your recovery phone or email or did you? Perhaps you have tried to login from a different device than usual.

As far as I am concerned, Facebook does not have a 2 factor authentication, usually the account is disabled and identification papers are requested.

Messenger is an application within but separate from a Facebook account.

The conclusion of this saga is left up to you.

Good luck

Ambucias
Community Manager
Virus/Security Contributor
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