Windows vista hangs after password input

Closed
herbinator - Aug 26, 2011 at 03:34 AM
 Anonymous User - Aug 26, 2011 at 04:20 AM
Hello,

Help!

I have a toshiba laptop that has died on us! not sure if it is a software issue?

Runs Vista home edition, after first password input it hangs on the welcome screen, if you turn off power and reboot it gives following options but I've only tried running windows normally (don't understand the rest!)

safe mode
safe mode with networking
safe mode with command prompt

start windows normally

Have tried removing battery and running just with power cable, running battery down etc, leaving for a few days in the vain hope that it sorts itself out.....

Not being technical in any way I don't want to do anything stupid as it has typically got all the photos of our kids on etc etc

any advice will be gratefully received!
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1 response

Anonymous User
Aug 26, 2011 at 04:20 AM
Hello,

Try this 1.

1) When you switch ON your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select "Safe Mode with Networking"

3) Click on Start --> Run ---> Type regedt32 and press Enter.

Registry Editor will be opened. Navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

At the right side, find the strings shell & userinit and check the following

shell value data should be
Explorer.exe

userinit value data should be
C:\WINDOWS\system32\userinit.exe,

If shell and userinit are having different data values then change it as mentioned

above.

Just double click shell and userinit and enter the data values as

shell --> "Value data" should be
Explorer.exe

userinit --> "Value data" should be
C:\WINDOWS\system32\userinit.exe,

Note: there is "," at the end of userinit.exe

Then download "Malwarebytes' Anti-Malware" from the below link.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it and perform "Full Scan"

Note : Default selected option is "Quick Scan"

Good Luck.
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