I am unable to log into my facebook account

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Salma - May 22, 2015 at 03:50 AM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - May 22, 2015 at 04:00 AM
Hi,

when i'm giving my id and password i'm getting the below message:

Your Computer Needs to Be Cleaned
It looks like your computer is being affected by malware. We'll help you fix the problem to keep your account secure and prevent malware from spreading to friends.
Malware is software that tries to steal personal information and causes problems when you use Facebook. Clicking or sharing links that contain spam can give your computer malware.

1 response

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
May 22, 2015 at 04:00 AM
Have you tried opening Facebook in a different browser? It looks like you're using Chrome - so does Firefox or Internet Explorer give the same message?
Please read this article and follow its steps to make sure Chrome is free of adware and other hijackers:
https://www.makeuseof.com/tag/3-essential-steps-to-get-rid-of-chrome-hijackers-in-minutes/
After that, run a scan with Malwarebytes Free to see if anything else is lurking around:
https://www.malwarebytes.com/mwb-download/
Once you've done these steps, let me know how it goes and if Facebook is still giving you trouble.
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