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My Toshiba laptop

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blue - Sep 5, 2015 at 11:38 AM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Sep 5, 2015 at 01:57 PM
Hello,


One day I had turned my Toshiba laptop on, it went through Toshiba leading inovation, and windows welcome/load screen, but when it starts to come up on the original main screen with all my apps and files, it stays blank, the same screen also says "this copy of windows is not genuine". What does that mean and How can I fix this?

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Answer 1 / 1
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Sep 5, 2015 at 01:57 PM
I suggest you contact Toshiba and or Microsoft. It's possible that someone has used you COA key and Microsoft has flagged it as invalid. Or it could be some malware/ransomware that will try to get money from you. Be very careful if the computer displays any phone numbers to call.

Good Luck
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