External HD won't play some of my video
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gboygkells
Posts
1
Registration date
Thursday November 12, 2015
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November 13, 2015
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Nov 13, 2015 at 06:26 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Nov 13, 2015 at 11:23 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Nov 13, 2015 at 11:23 AM
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KY_WD
Posts
2053
Registration date
Thursday October 23, 2014
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Member
Last seen
February 28, 2017
122
Nov 13, 2015 at 11:23 AM
Nov 13, 2015 at 11:23 AM
Hello gboygkells,
I'm sorry that you have some issues with our product. Have you tried to connect your external drive to another Pc and make transfer of video files there? In order to be able to help you in a better way I need to know the exact error message that you get on your screen.
I would like to suggest you to test it for errors with our tool Data LifeGuard Diagnostics which you can download for free from our website here: http://products.wdc.com/support/kb.ashx?id=O9n807
I hope this fix the issue but if it's not helping much, since you said that your My Passport was new, you could contact our Support centerand eventually RMA it. Follow this link to contact our colleagues: http://products.wdc.com/support/kb.ashx?id=BvXJ8m
Please come and share the results.
Hope this helps. Cheers.
I'm sorry that you have some issues with our product. Have you tried to connect your external drive to another Pc and make transfer of video files there? In order to be able to help you in a better way I need to know the exact error message that you get on your screen.
I would like to suggest you to test it for errors with our tool Data LifeGuard Diagnostics which you can download for free from our website here: http://products.wdc.com/support/kb.ashx?id=O9n807
I hope this fix the issue but if it's not helping much, since you said that your My Passport was new, you could contact our Support centerand eventually RMA it. Follow this link to contact our colleagues: http://products.wdc.com/support/kb.ashx?id=BvXJ8m
Please come and share the results.
Hope this helps. Cheers.
