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Samsung laptop RF711 - Nvidia GT540M not detected after Win10

Ask a question Eric - Last answered on Jun 9, 2017 at 04:44 AM by Ambucias
Hello,

I have a Samsung-517 Samsung] 17 inch laptop RF711-S04HK since 2012, it was working really well since I bought it.

May 2017, I upgarded to Win10 Creators from Win10 Anniversary, there are 2 issues suddenly appeared:

1. The Geforce GT540M graphic card is not longer detected, it just disappered whatsoever. Only left with the Intel 300 graphic card. So annoying.........

2. And also, 80% of the time when I restart the laptop just pauses with a black blank screen, I have to power off by holding the Power button every time.

Please help fixing these two issues, the laptop was perfect until recently. I have already tried pulling out the RAM and re-inserted back, still having the same issues.

Thanks a lot,
Eric

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Hello

I suggest you reinstall your Geforce GT540M graphic card driver, which should fix the issue.
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Hello Ambucias,

I did install the Geforce latest drivers many times but it says "device not found", it just disappeared and not detected at all.

please help.

Eric
Ambucias 42754Posts Monday February 1, 2010Registration date ModeratorStatus July 23, 2017 Last seen - Jun 9, 2017 at 03:59 AM
Hello Eric

Can you see the Geforce in your device manager ?

I didn't know that it was possible to have two graphic cards.
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Eric20170608 2Posts Wednesday June 7, 2017Registration date June 9, 2017 Last seen - Jun 9, 2017 at 04:18 AM
Hello Ambucias,

Under "Device Manager" I can only see "Intel HD Graphic 3000" now.
But before Win10 install, I could see both Intel HD Graphic 3000 and Nvidia GT540M.

But now, only Intel is detected, Nvidia GT540M is no longer there even I try to install Nvidia driver.

below is the link of the exact model I have: Samsung RF711-S04HK

http://www.samsung.com/hk_en/support/model/NP-RF711-S04HK

Thanks,
Eric
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Ambucias 42754Posts Monday February 1, 2010Registration date ModeratorStatus July 23, 2017 Last seen - Jun 9, 2017 at 04:44 AM
Hi Eric,

Thanks for the link to your manual.

Windows 10 Creator has new features for 3D design and a GeForce card is not compatible with Win10 Creator's new function.

I suggest you uninstall Windows 10 Creator (1703) and revert back to Windows 10 Anniversary.

Good luck and let me know.
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