Can't sign in without my account key

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Riyean - Updated on Aug 20, 2017 at 02:43 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Aug 21, 2017 at 04:21 AM
Hello,
I cannot sign in in my yahoo mail account and it keeps asking for my account key. My phone had been snatched from me. Hence, I cant know what is my account key. HELPPPP!


1 reply

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,231
Aug 21, 2017 at 04:21 AM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!
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