I am locked out my Yahoo account [Closed]

Report
Posts
2
Registration date
Tuesday August 29, 2017
Status
Member
Last seen
August 30, 2017
-
Posts
51413
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
May 16, 2020
-
when I try to sign in to my yahoo.com account it says this

Dear stephanie
Your account safety is our top priority
We have detected some unusual activity on your account and as a result we've temporarily locked it for your protection. You may unlock your account immediately by changing your password.
Our apologies for any inconvenience this may have caused, but your account safety and privacy is very important to us.
Sincerely,
Your customer care team

Unlock and change password (then I click this link it directs me to verizon page)

I contacted verizon and they tried everything and told me that it is not linked to a verizon account. I tried change the password by use my recovery questions but it take me right back to the verizon page. I put in my phone number that was associated to the account and it says Uh oh looks like something went wrong please try again later. I did and it still says the same thing. Can you help me, I have important legal documents in folders in my email

1 reply

Posts
51413
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
May 16, 2020
14,798
Hello Stephanie,

Please see this CCM faq on how to change your password:

https://ccm.net/faq/36332-how-to-recover-your-yahoo-mail-account#reset-a-forgotten-password-partner-accounts
Posts
2
Registration date
Tuesday August 29, 2017
Status
Member
Last seen
August 30, 2017

I did that and this is what comes up. "Uh oh, looks like something went wrong. Please try again later" I have waited a whole day and it still says the same thing
Posts
51413
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
May 16, 2020
14,798 >
Posts
2
Registration date
Tuesday August 29, 2017
Status
Member
Last seen
August 30, 2017

Delete all of your temporary files and cookies, wait 24 hours and try again.