Dell Inspiron 15 Application Error software exception

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tony - Updated on Sep 13, 2017 at 05:35 PM
 flash1944 - Sep 15, 2017 at 02:27 PM
Hello,
Boots to the sign in screen put the password in then up comes Application Error software exception (0xe0434352) have tried tapping f8 but nothing .
any help please


1 reply

Ambucias
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Sep 13, 2017 at 05:35 PM
I would suggest you to visit the manufacturer website and download the updated drivers. Also install all the Windows updates available.

Perform clean boot and check if the error appears.

Clean boot will help us identify if any third party applications or startup items are causing the issue.

To do this, follow steps from this link:

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Note: After checking the functionality in clean boot, follow the suggestions under “How to reset the computer to start normally after clean boot troubleshooting”.

If the error still occurs, run the Microsoft .NET Framework Repair Tool

http://www.microsoft.com/en-gb/download/details.aspx?id=30135

If you still receive the error: KERNEL_DATA_INPAGE_ERROR STOP, try running check disk on the hard drive to see if there are any corruptions.

1. Type command prompt in the Search charms. Right click on it and click on Run as administrator.

2. Type chkdsk /f and hit enter.

Note: The root drive has to be C: and the command may schedule a task at the system startup, if it does, then press Y to schedule a task and restart the computer to perform chkdsk.

Check Disk Disclaimer: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost

Once Check Disk completes, boot the computer and then check if fixes the error.

For Runtimebroker.exe issue, refer to the suggestions from this link.

Runtimebroker.exe process crashes in Windows 8.1.

https://support.microsoft.com/en-us/help/2895219/runtimebroker-exe-process-crashes-in-windows-8-1
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flash1944
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Sep 14, 2017 at 02:31 AM
Thanks for your quick reply.
I can't get past the sign in box once I put the password in hit enter
the screen goes black. only thing on the screen is the cursor .
Only way I can come out of it is to manually switch it off.
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Ambucias
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11,293 > flash1944
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Sep 14, 2017 at 05:19 AM
Try to boot in safe mode
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Thank you problem now fixed with your help
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