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How to reset a gateway

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Coheed32 Posts 1 Registration date Monday January 8, 2018 Status Member Last seen January 8, 2018 - Updated on Jan 8, 2018 at 12:49 AM
Ambucias Posts 3015 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 - Jan 8, 2018 at 06:29 AM
My brother gave me his old gateway for Christmas but he is locked out of it and doesn't remember the email he used, how do i reset it without being able to get into or reset the system admin password?
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Ambucias Posts 3015 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 11,166
Jan 8, 2018 at 06:29 AM
Hi

To reset it, you first need the password.

We are sorry but CCM cannot help you to recover the password,

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

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