Blue screen of death

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Sarah3388 Posts 3 Registration date Monday January 8, 2018 Status Member Last seen January 9, 2018 - Updated on Jan 8, 2018 at 06:18 AM
Blocked Profile - Jan 9, 2018 at 09:39 AM

Hi when I start my toshiba satellite I get a blue screen with a sad face on it that says there is a problem and that they with restart my laptop for me it goes off then the toshiba screen appears with the words preparing rerairs then after a few seconds the screen just goes black and nothing else happens hope someone can help thank you in advance

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1 reply

Answer 1 / 1

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,233
Jan 9, 2018 at 05:44 AM

Hi

I suggest that you attempt to reset your laptop to factory settings. You will lose all of your data but it's better than a dead computer.

Sarah3388 Posts 3 Registration date Monday January 8, 2018 Status Member Last seen January 9, 2018
Jan 9, 2018 at 06:31 AM

Thanx but I can’t do that unless I get onto the laptop it never goes past a black screen

Blocked Profile
Jan 9, 2018 at 09:39 AM

Hi Sarah,

Do you have any USB devices attached? If so, remove them and try again.

Failing that, Keep pressing F8 during start up to get advanced boot menu and try doing a "last good known configuration".

Or, if you boot up and turn off the laptop 3 times you should be given additional recovery options. I would choose start up repair first and then a system restore if that fails.

It's worth noting that you should perform a startup repair at least 3 times.

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