Blue screen of death

Sarah3388 3 Posts Monday January 8, 2018Registration date January 9, 2018 Last seen - Jan 8, 2018 at 03:31 AM - Latest reply: kieferschild 2387 Posts Sunday October 5, 2008Registration dateModeratorStatus April 12, 2018 Last seen
- Jan 9, 2018 at 09:39 AM
Hi when I start my toshiba satellite I get a blue screen with a sad face on it that says there is a problem and that they with restart my laptop for me it goes off then the toshiba screen appears with the words preparing rerairs then after a few seconds the screen just goes black and nothing else happens hope someone can help thank you in advance
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Ambucias 51180 Posts Monday February 1, 2010Registration dateModeratorStatus April 25, 2018 Last seen - Jan 9, 2018 at 05:44 AM
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Hi

I suggest that you attempt to reset your laptop to factory settings. You will lose all of your data but it's better than a dead computer.
Sarah3388 3 Posts Monday January 8, 2018Registration date January 9, 2018 Last seen - Jan 9, 2018 at 06:31 AM
Thanx but I can’t do that unless I get onto the laptop it never goes past a black screen
kieferschild 2387 Posts Sunday October 5, 2008Registration dateModeratorStatus April 12, 2018 Last seen - Jan 9, 2018 at 09:39 AM
Hi Sarah,

Do you have any USB devices attached? If so, remove them and try again.

Failing that, Keep pressing F8 during start up to get advanced boot menu and try doing a "last good known configuration".

Or, if you boot up and turn off the laptop 3 times you should be given additional recovery options. I would choose start up repair first and then a system restore if that fails.

It's worth noting that you should perform a startup repair at least 3 times.
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