Forgot Gmail password backup recovery email no longer exist

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ntombi20
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- Updated on Jan 22, 2018 at 07:03 AM
Ambucias
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- Jan 22, 2018 at 04:34 PM
Hello,


I forgot my Gmail password and I have tried all means to recover it but not becoming successful. I tried to answer all questions on my password recovery but still not becoming successful. Note that my backup recovery email no longer exist only phone number available. Please help.
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BunoCS
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Jan 22, 2018 at 04:31 AM
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ntombi20
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Jan 22, 2018 at 04:36 AM
Yes I have done that and received code to my phone to assist but not winning.
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ntombi20
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Updated on Jan 22, 2018 at 06:11 AM
My main challenge is that when I great my account I have wrongly captured my backup email as follows: <removed by moderator> instead of <removed by moderator>. Therefore I am not receiving codes via email only via sms.
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BunoCS
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Jan 22, 2018 at 06:12 AM
Do you receive SMS? What is the problem then?
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ntombi20
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Updated on Jan 22, 2018 at 06:59 AM
Hi

Maybe you dont get my problem let me explain here, I have upgraded my phone and I am currently using other phone, normally when I login on the old phone I don't use my password, automatically I login on my Gmail. Kindly I have a new phone with same numbers but my challenge is that I am unable to use Gmail on it, due to not remembering my password, I tried password recovery, but found out that my backup email was incorrectly captured the time when I created the account. the correct recovery email is frans04********@gmail.com not as franssa**********@gmail.com. I have tried all means for recovering it and currently when I do it, the system keep on telling me that I must try after few hours and I have done that but still not becoming successful. To respond to your question above Yes I'm receiving sms.
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Ambucias
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11,278 > ntombi20
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Updated on Jan 22, 2018 at 07:01 AM
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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BunoCS
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Jan 22, 2018 at 04:28 AM
Hello,

When is the last time you successfully accessed your account?
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ntombi20
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Jan 22, 2018 at 04:29 AM
Hi!! today on the other phone
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