One email contact goes directly to trash

Closed
Erinn - 25 Jan 2018 à 11:05
 Blocked Profile - 25 Jan 2018 à 16:53
Hello,

I have one email contact that has mail that always goes directly to trash. I have made sure there is no filter, made sure my contact is intact in my list, and i have tried to move it to the inbox. It will not move. How can I fix? It is just one address.

Thanks,

1 response

Blocked Profile
25 Jan 2018 à 16:53
You may have blocked the WHOLE DOMAIN. So, your user is user1@thisdomain.com, and the filter says block anyone at thisdomain.com.

Is this webmail, or a particular client?