Forgot password & recovery email not accessable

Solved/Closed

Karinaksr - Updated on Feb 9, 2018 at 05:29 AM
Karinaksr - Feb 9, 2018 at 03:36 PM

Hello, please can someone help me back into my account again. I seem to have the incorrect password and the email which I used way back when as a recovery, is no longer active for the past 2 years. How can I get in please, thank you,

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1 response

Answer 1 / 1

Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Feb 9, 2018 at 05:29 AM

Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Karinaksr
Feb 9, 2018 at 03:36 PM

Thank you for awnsering me -the recovery emailaddress is obsolete :( ok, nothing can be done, thank you.

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