Captcha image not showing [Solved]

lisa8299 2 Posts Monday February 19, 2018Registration date February 20, 2018 Last seen - Feb 19, 2018 at 02:41 PM - Latest reply: Ambucias 52534 Posts Monday February 1, 2010Registration dateModeratorStatus June 19, 2018 Last seen
- Feb 19, 2018 at 05:41 PM
all of a sudden captcha is not showing in any browser
i googled and came on this thread
http://ccm.net/forum/affich-445611-captcha-no-display
i did hijack this but i dunno what to delete
attaching report after screenshot



here is the hijackthis report

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:33:57 PM, on 2/19/2018
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
E:\HJTInstall-2.0.4.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = db3dd52b657a11e6bf12a0481c19b62d
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - E:\PROGRA~1\MICROS~1\Office15\URLREDIR.DLL
O4 - HKLM\..\Run: [Dropbox] "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - https://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{49C55458-7ABF-4522-BA0E-027711C33CFC}: NameServer = 82.163.143.176 82.163.142.178
O17 - HKLM\System\CCS\Services\Tcpip\..\{5E949E6A-2DBE-4BF4-BD3C-9295BCCEDDAF}: NameServer = 82.163.143.176 82.163.142.178,8.8.8.8
O17 - HKLM\System\CCS\Services\Tcpip\..\{F22F8E37-64BE-4147-8FBA-AEB7AEE9E869}: NameServer = 82.163.143.176 82.163.142.178
O17 - HKLM\System\CS1\Services\Tcpip\..\{49C55458-7ABF-4522-BA0E-027711C33CFC}: NameServer = 82.163.143.176 82.163.142.178
O17 - HKLM\System\CS2\Services\Tcpip\..\{49C55458-7ABF-4522-BA0E-027711C33CFC}: NameServer = 82.163.143.176 82.163.142.178
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - E:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: DbxSvc - Unknown owner - C:\Windows\system32\DbxSvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HideMyIpSRV - Hide My IP - C:\Program Files (x86)\Hide My IP 6\HideMyIpSRV.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: WinTab Service (WinTabService) - Unknown owner - C:\Windows\System32\Drivers\WTSRV.EXE (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

End of file - 5376 bytes

please help someone!
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3 replies

Best answer
Ambucias 52534 Posts Monday February 1, 2010Registration dateModeratorStatus June 19, 2018 Last seen - Feb 19, 2018 at 04:55 PM
1
Thank you
Hello

Hijackthis is outdated, we now use more sophisticated reports.

However, from what I see, you should delete the following:

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: DbxSvc - Unknown owner - C:\Windows\system32\DbxSvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

and all of the others ending by (file missing)

If you wish to generate a more precise and accurate report:

1. Open this link and download ZHPDiag :
http://www.nicolascoolman.fr/download/zhpdiag/
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7, 8 and 10 users, click right to ensure you run with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

9. Copy the url link obtained from tinyupload and paste it here in your reply.

Ambucias
CCM Moderator and Virus/Security Contributor

Thank you, Ambucias 1

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lisa8299 2 Posts Monday February 19, 2018Registration date February 20, 2018 Last seen - Feb 19, 2018 at 05:37 PM
phew!!! it's working now finally!!!
Thank you so much!!!!!!!!!!!!!1
Ambucias 52534 Posts Monday February 1, 2010Registration dateModeratorStatus June 19, 2018 Last seen > lisa8299 2 Posts Monday February 19, 2018Registration date February 20, 2018 Last seen - Feb 19, 2018 at 05:41 PM
You are totally welcome and thank you for your feedback.
Respond to Ambucias