Captcha image not showing [Solved/Closed]

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Monday February 19, 2018
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Monday February 1, 2010
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all of a sudden captcha is not showing in any browser
i googled and came on this thread
https://ccm.net/forum/affich-445611-captcha-no-display
i did hijack this but i dunno what to delete
attaching report after screenshot



here is the hijackthis report

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:33:57 PM, on 2/19/2018
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
E:\HJTInstall-2.0.4.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = db3dd52b657a11e6bf12a0481c19b62d
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=53EEB45F21EA47F2B95DF58497B5E6B6
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - E:\PROGRA~1\MICROS~1\Office15\URLREDIR.DLL
O4 - HKLM\..\Run: [Dropbox] "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - https://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{49C55458-7ABF-4522-BA0E-027711C33CFC}: NameServer = 82.163.143.176 82.163.142.178
O17 - HKLM\System\CCS\Services\Tcpip\..\{5E949E6A-2DBE-4BF4-BD3C-9295BCCEDDAF}: NameServer = 82.163.143.176 82.163.142.178,8.8.8.8
O17 - HKLM\System\CCS\Services\Tcpip\..\{F22F8E37-64BE-4147-8FBA-AEB7AEE9E869}: NameServer = 82.163.143.176 82.163.142.178
O17 - HKLM\System\CS1\Services\Tcpip\..\{49C55458-7ABF-4522-BA0E-027711C33CFC}: NameServer = 82.163.143.176 82.163.142.178
O17 - HKLM\System\CS2\Services\Tcpip\..\{49C55458-7ABF-4522-BA0E-027711C33CFC}: NameServer = 82.163.143.176 82.163.142.178
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - E:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: DbxSvc - Unknown owner - C:\Windows\system32\DbxSvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HideMyIpSRV - Hide My IP - C:\Program Files (x86)\Hide My IP 6\HideMyIpSRV.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: WinTab Service (WinTabService) - Unknown owner - C:\Windows\System32\Drivers\WTSRV.EXE (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

End of file - 5376 bytes

please help someone!

1 reply

Posts
48725
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
June 23, 2020
15,211
Hello

Hijackthis is outdated, we now use more sophisticated reports.

However, from what I see, you should delete the following:

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: DbxSvc - Unknown owner - C:\Windows\system32\DbxSvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

and all of the others ending by (file missing)

If you wish to generate a more precise and accurate report:

1. Open this link and download ZHPDiag :
https://www.nicolascoolman.com/fr/download/zhpdiag/
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7, 8 and 10 users, click right to ensure you run with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

9. Copy the url link obtained from tinyupload and paste it here in your reply.

Ambucias
CCM Moderator and Virus/Security Contributor
1
Thank you

A few words of thanks would be greatly appreciated. Add comment

CCM 3248 users have said thank you to us this month

Posts
2
Registration date
Monday February 19, 2018
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Member
Last seen
February 20, 2018

phew!!! it's working now finally!!!
Thank you so much!!!!!!!!!!!!!1
Posts
48725
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
June 23, 2020
15,211 >
Posts
2
Registration date
Monday February 19, 2018
Status
Member
Last seen
February 20, 2018

You are totally welcome and thank you for your feedback.