Retrieving my gmail account

krystal - Mar 5, 2018 at 03:02 PM - Latest reply: Ambucias 53976 Posts Monday February 1, 2010Registration dateModeratorStatus August 16, 2018 Last seen
- Mar 5, 2018 at 04:33 PM
Please help me!!! So i dropped my phone yesterday , when i dropped it it made the power button stick. When i went to get a new phone i can't remember my password and no longer have the phone number i used when i made the account. I don't have another device that i have used to login before for it to recognize that it is indeed my account. Is there anyway i can retrieve my info/account?
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Ambucias 53976 Posts Monday February 1, 2010Registration dateModeratorStatus August 16, 2018 Last seen - Mar 5, 2018 at 04:33 PM
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Thank you
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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