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Retrieving my gmail account

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krystal - 5 Mar 2018 à 15:02
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 5 Mar 2018 à 16:33
Please help me!!! So i dropped my phone yesterday , when i dropped it it made the power button stick. When i went to get a new phone i can't remember my password and no longer have the phone number i used when i made the account. I don't have another device that i have used to login before for it to recognize that it is indeed my account. Is there anyway i can retrieve my info/account?

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Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
5 Mar 2018 à 16:33
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

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