Mouse and keyboard not responding except on bios

Julien866 7 Posts Sunday March 4, 2018Registration date March 12, 2018 Last seen - Mar 5, 2018 at 03:36 PM - Latest reply: Ambucias 52579 Posts Monday February 1, 2010Registration dateModeratorStatus June 21, 2018 Last seen
- Mar 7, 2018 at 04:20 PM
Hello, excuse me if i make mistakes, I am french.
Since few weeks, when i turn on my computer, my mouse and my keyboard are not working.
They Work in the bios of my computer but they don't work in the Windows menu.

Can somebody help me ?
Thanks

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xpcman 19040 Posts Wednesday October 8, 2008Registration dateModeratorStatus June 20, 2018 Last seen - Mar 5, 2018 at 05:15 PM
1
Thank you
What version of Windows are you using?

Thank you, xpcman 1

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Julien866 7 Posts Sunday March 4, 2018Registration date March 12, 2018 Last seen - Mar 6, 2018 at 07:25 AM
Hello, I am using Windows 10
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Julien866 7 Posts Sunday March 4, 2018Registration date March 12, 2018 Last seen - Mar 6, 2018 at 01:37 PM
0
Thank you
Hello, I am using Windows 10
Thanks
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Ambucias 52579 Posts Monday February 1, 2010Registration dateModeratorStatus June 21, 2018 Last seen - Mar 6, 2018 at 05:33 PM
0
Thank you
Hi Julien

Is this a laptop or desktop?
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Julien866 7 Posts Sunday March 4, 2018Registration date March 12, 2018 Last seen - Mar 7, 2018 at 08:23 AM
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Thank you
Hello, it is a desktop
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Ambucias 52579 Posts Monday February 1, 2010Registration dateModeratorStatus June 21, 2018 Last seen - Mar 7, 2018 at 04:20 PM
0
Thank you
go into my BIOS and change an Intel setting in the USB section, disable that and reboot

Good luck
Respond to Ambucias