Email address not recognised

Closed
Submitcvrcsn - May 30, 2018 at 06:36 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 30, 2018 at 06:33 PM
Hello,
I have since Friday 25th May, 2018 been unable to sign into my company's account. The feedback I keep getting on every attempt to login is that the email address is not recognized. I've tried every possible means and explored all the options I was given but no result. Does anyone know how to go about this please? My meeting an urgent deadline this week is dependent on my been able to access the email account immediately. Someone please help!


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2 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,168
May 30, 2018 at 06:48 AM
Hi

Send an email to the account you are trying to recover, wait 20 minutes and tell us if it bounces back.
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Hi, just sent an email to the account I'm trying to recover, waiting for feedback. Thank you.
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Hi, the mail bounced back. 'Reason: Remote host said: 554 delivery error: dd Sorry your message to ***@*** cannot be delivered. This account has been disabled or discontinued #102. - mta1009.mail.ir2.yahoo.com'.
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Hi,
How do I resolve this issue? I need help urgently please. Thank you.
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,168
May 30, 2018 at 06:33 PM
Hi

I don't see how it can be solved. The account has been deleted from the server. It no longer exists.
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