sorry we don't recognize this email Closed

Question

Hello,

I can't log into my Yahoo account. I know my email address and password, although Yahoo sign in says 'Sorry, we don't recognize this email.'

I requested my Yahoo ID but it doesn't recognize it. The text sent to my phone said, 'Your yahoo ID is ***'. Yet, when I try to log in with my phone number or Yahoo ID, it is not recognized.

Please help me with any tips or ideas!

max · Accepted Answer

I'm just experiencing the same problem, my account (which I had for the past 10 years) has suddenly gone missing since 8 Jan 2021. One day I woke up and saw a "login failed" message on my phone, and when I tried to log in I got this message:

Sorry, we don't recognise this email address.

I contacted Yahoo customer service by all available means (phone, live chat, email) but they couldn't help as my account was not even accessible from their system.

I was told that there is nothing can be done at this stage, and that I have to wait and hope for the problem to be solved by itself!

I'm sort of devastated as I had that email address for almost 10 years and had all my uni, work, bills, accounts, subscriptions, personal details, banking and almost my entire life in that account.

Not sure what else I can do. If anyone has any information or had similiar issue that would be really appreciated to share with others.

HelpiOS · Answer

Hi,

Try sending an email to your Yahoo account and see if you get an error message after a few minutes. If that error message informs you that your account is disabled, try contacting Yahoo to get help. Here is the link to reach Yahoo.

In case you haven't accessed your account for more than 12 months, then it was automatically deleted due to inactivity and in this case, you need to create a new account.

Sorry we don't recognize this email

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