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Black screen on Dell Inspiron N5040

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Ehis - Updated on Jul 18, 2018 at 02:19 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 15, 2018 at 05:10 PM
Hello,



I have a dell inspiron N5040, about a few minutes ago, it showed unhandled exception and when i restarted it, it showed a blank screen without showing up the logo. After about 3 min, i head a beeping sound. I have tried restarting it, by turning it off and on but the same problem remains. I have important documents on my laptop that I do not intend to lose.. Please, i do need your expertise on this.
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2 replies

Answer 1 / 2
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,214
Jul 15, 2018 at 05:59 AM
Hi

We might be able to help you if you describe the beep pattern, number of beeps, long, short, pauses, etc. It will help in identifying the source of the issue and perhaps a remedy.
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Answer 2 / 2
ehis
Jul 15, 2018 at 06:50 AM
The number of beeps are 4 of which it reoccurs like after every 3-4 secs. The beeps are also short...like a split second for each. However, i believe I have solved this problem from a thread on the forum. I opened up the computer, removed and re-inserted the ram; switching the ram across the ram slots and I realised that one of the Rams is bad. So I had a spare ram which I used to replace bad one and it came back on. So as of now, there are no problems. Thanks a lot.
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,214
Jul 15, 2018 at 05:10 PM
Thank you for letting us know.
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