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Can't log into my Facebook account

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Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 - Updated on Aug 14, 2018 at 02:20 PM
 EmilyBaker - Aug 21, 2018 at 03:28 AM
Hello,

Hi

Last week I was putting items for sale and accidentally hit that I hadn't posted the item, and since then I haven't been able to get into my account. It was asking me to go through security checks which I did, but when it got to commerce posts it kept freezing and saying error we are trying to fix.

Since then I was getting sent security codes to email and phone, eah time typed it still wouldn't let me in,

Now when I try and click my email to get code, it says cannot enter codes entered too many times try later, or misused this feature so have been blocked!!! So how am I supposed to get into my account if its blocked security codes.

I opened new account with new email, but it has now disabled it after I sent photo ID!!! WHY?!!

My old account isn't disabled but my husbands business is on it and he has an ad promotion on it currently so we really need access.
Related:

21 responses

Answer 1 / 21
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 14, 2018 at 06:12 PM
You should have waited 24 hours before trying to log in.

Check this article:

https://www.facebook.com/help/186388591410463?helpref=search&sr=3&query=security+precaution
2
Answer 2 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 14, 2018 at 06:14 PM
But the security check never completed as always has an error or try again later!
2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 14, 2018 at 06:20 PM
It doesn't matter, you must wait. Some people had to wait 96 hours. You must cultivate your patience and wait. This is not a matter of life or death.
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Answer 3 / 21
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 14, 2018 at 05:04 PM
Facebook allows only one account per person, that why your second account got disabled.

Try to clean your cache and cookies.
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Username...
Aug 14, 2018 at 05:17 PM
I’ve cleaned cookies and cache and history and turned it off all devices, left it awhile then tried again and goes through identity but always fails on the commerce check or says cannot do it as tried too many times

I opened the second account and assumed the original had been disabled as cannot use it
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Answer 4 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 14, 2018 at 05:23 PM
I’ve done that but still doesn’t work I get a box which says

You’ve been temporarily blocked for misusing this feature by going too quickly!

PleSe help

I only set up another account as thought I wouldn’t get first one back
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Blocked Profile
Aug 14, 2018 at 05:47 PM
What are we to help with?
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 14, 2018 at 06:05 PM
I suggest that you stop creating accounts as the system will disable all of your accounts permanently.
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Answer 5 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 14, 2018 at 06:05 PM
Well help to get into my account?

I’ve deleted cookies cache etc should I keep trying or should I wait so long before trying?

Can’t understand how I’m supposed to access it if can’t enter the codes!

And no one from Facebook replies!
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Answer 6 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 14, 2018 at 06:12 PM
I really need a Facebook account?!

How long should I wait? As it’s been since Friday and still nothing!
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Answer 7 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 14, 2018 at 06:23 PM
But how will I know when to try it again? Because if I leave it 48 hours and then try it and it still doesn’t work, so I then have to wait another 96 hours?

My husbands business is on this account and he has customers who contact him so we need access
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 14, 2018 at 06:40 PM
If a real business account was created, (like not doing business on a personal account) which is paid for, it's different ball game. In a business case, CCM.net cannot help you. Your husband should have all the contact information.

Good luck
0
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 15, 2018 at 02:31 AM
No it’s a business account on a personal page
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 15, 2018 at 04:52 AM
You cannot do business on a personal page. You should have created a business account.
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Answer 8 / 21
Davitas Posts 2 Registration date Friday July 13, 2018 Status Member Last seen August 15, 2018
Aug 15, 2018 at 01:42 AM
maybe you can register a new one.
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Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 15, 2018 at 02:31 AM
I tried making new account but after 1 day they disabled it
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Answer 9 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 15, 2018 at 04:58 AM
Of course u can, it’s just linked to our page that’s all my husband has it with his account and lots of people do
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Answer 10 / 21
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 15, 2018 at 05:04 AM
Sorry but I have nothing further to say except you may consult the help centre for personal accounts:

https://www.facebook.com/help/

For business:

https://www.facebook.com/business/help

Good luck
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Answer 11 / 21
CecicliaGarcia Posts 4 Registration date Wednesday August 15, 2018 Status Member Last seen September 17, 2018
Aug 16, 2018 at 03:44 AM
If you're having trouble signing in to your Facebook account, try some of the things below.

Go to facebook.com/login/identify and follow the instructions. Be sure to sign in with a computer or phone that has previously logged in to your Facebook account.If the password is invalid, try resetting the password.

If you have set up trusted contacts, learn how to ask them to help you get back your account.
If your Facebook account is disabled, you will see a message stating that your account is disabled when you try to sign in.
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Answer 12 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 17, 2018 at 02:45 PM
I have left it days andgpneback through login, changed my password, it actually allows me to enter a security code I get through that part,then go through security, I dont tick my email address on screen as it isn’t mine, then it gets to check commerce posts and delete any I didnt make, Ive tried that and tried deleting them all, and it tapes ages then just says sorry there is a problem


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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 17, 2018 at 04:34 PM
Delete all of your temporary files and cookies and start again
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Answer 13 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 17, 2018 at 05:03 PM
I’ve just done this but I’ve tried this and thought I was getting somewhere this evening, it’s everything I get to the last check under commerce posts which is loads of buy and sell items it comes up with error message

I’ve just had an email from Facebook for the first time since I haven’t been able to get into my Facebook saying since I last logged on I’ve had ? Messages etc but then tried again and still won’t let me
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 17, 2018 at 05:12 PM
"under commerce posts which is loads of buy and sell items it comes up with error message"

What is the error message ? Is it the pics you loaded above?

I don't understand your last paragraph. "Messages etc". don't mean anything to us.
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Answer 14 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 17, 2018 at 05:14 PM
Yes the pictures I sent above is the error message.

This is the email I’ve just received which I’ve never received before but still can’t log in.

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Answer 15 / 21
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 17, 2018 at 05:17 PM
What is your Facebook account's url?
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Answer 16 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 17, 2018 at 05:20 PM
How do I work that out?
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 17, 2018 at 05:32 PM
Find and open your page on Facebook, copy the link and paste it here. You don't need to log in to get to the page.
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Answer 17 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 17, 2018 at 05:35 PM
https://www.facebook.com/login.php?next=https%3A%2F%2Fm.facebook.com%2Fn%2F%3Ffind-friends%252Fbrowser%252F%26aref%3D1534538438093630%26medium%3Demail%26mid%3D573a748e9286cG5af3141f66e3G573a7927f2b3eG32b%26bcode%3D2.1534538443.Abzdu_DcLczZs_mMazI%26n_m%3Dhctucker%2540live.co.uk%26lloc%3Dlogo%26skip_native_check%3D1%26refsrc%3Dhttps%253A%252F%252Fm.facebook.com%252Fcheckpoint%252F%26d&email=hctucker%40live.co.uk&__req=6&_rdr
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Answer 18 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 17, 2018 at 05:38 PM
https://m.facebook.com/login/identify/?ctx=recover&c&multiple_results=0&_rdr
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 17, 2018 at 05:50 PM
Nope you didn't get it! You must find the page Hannah Julian with your pic on it as well as with the kid sticking his tong out. Then once you are on the page click and copy the url shown in your browser window.

I bet you a dime to a scone that you will find all kinds of Hannah Julian but not you.

This a Url : https://en-gb.facebook.com/public/Hannah-Julian can you see your page among those?
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Blocked Profile
Aug 17, 2018 at 06:48 PM
Well played sir!
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Answer 19 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 17, 2018 at 05:58 PM
My picture isn’t there :(
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 17, 2018 at 06:23 PM
Well, It's extremely difficult to recover a Facebook account that is not on Facebook.

I really don't know what happened to your account. If you try to log in and it does not say that it was disabled, I can only assume that the account has been deleted.

If your account was deleted, I don't know how it was unless someone else had access to it.

The problem may come from this: "My old account isn't disabled but my husbands business is on it "

As I mentioned before, Facebook allows only one account per person.

There is nothing more we can do to help you to recover your account as it does not exist anymore.

Keep your chin-up ! It's not the end of the world...well not yet!

Ambucias
Moderator
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Answer 20 / 21
Hannahj Posts 17 Registration date Tuesday August 14, 2018 Status Member Last seen August 17, 2018 2
Aug 17, 2018 at 06:33 PM
My husbands business is just a page added to my account which online is what says has to happen

How come when I go through login though and put my email in my login picture etc comes up and still getting emails about it?
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Aug 17, 2018 at 06:40 PM
You are probably accessing your husband's account.

How come you can't find your personal page? Because it does not exist.

Can you give us your husband's Facebook's page url?
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