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Acer laptop freezes on start up

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Kezza - 9 Feb 2009 à 04:36
 Taf - 7 May 2020 à 06:07
Hello, Please can someone help me! I made the very big mistake of letting my anti virus run out and in the process got viruses. I have now got a new anti virus that sorted some of the problems out - but couldnt get rid of all of them - now when I try and turn my laptop on it loads up to the desktop but then freezes almost straight away - not giving me a chance to click on anything - I have tried re-starting it time and time again but every single time it freezes. Is the Laptop now completely broken or is there anything I can do??? It is an Acer Laptop and it has Windows on it - not sure which one but its not the most up to date - as I got the Laptop 2 years ago.

Please help!
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3 responses

Réponse 1 / 3
Big Tone
29 Sep 2009 à 05:55
Just finished repairing an Acer 3500 which was freezing on startup and running very slow, mouse and keypad would stop responding. To shut it down I had to remove the power cord and battery. It would start in safe mode without any problems. The following fixed the problem.
  • Start in Safe Mode.
  • Open Device Manager and expand Batteries.
  • Disable the entry "Microsoft ACPI-Compliant Control Method Battery".
  • Close and restart notebook in normal mode.


Hope that corrects the problem it did for me.

Tony
iceo1968
26 Oct 2009 à 06:53
this worked great m8 was doing my head in but glad you were about to fix my problems top man

iceo
bushmills Posts 2 Registration date Wednesday 28 October 2009 Status Member Last seen 29 October 2009
29 Oct 2009 à 16:12
Seriously dude, what power on this green earth made you try this? I was about ready to throw the computer out the window in frustration when I came across your post. There is no way I would have tried disabling the battery management. My hat is off and I prostrate myself at the feet of a master.

Thank you!

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