Hello, Please can someone help me! I made the very big mistake of letting my anti virus run out and in the process got viruses. I have now got a new anti virus that sorted some of the problems out - but couldnt get rid of all of them - now when I try and turn my laptop on it loads up to the desktop but then freezes almost straight away - not giving me a chance to click on anything - I have tried re-starting it time and time again but every single time it freezes. Is the Laptop now completely broken or is there anything I can do??? It is an Acer Laptop and it has Windows on it - not sure which one but its not the most up to date - as I got the Laptop 2 years ago.
Just finished repairing an Acer 3500 which was freezing on startup and running very slow, mouse and keypad would stop responding. To shut it down I had to remove the power cord and battery. It would start in safe mode without any problems. The following fixed the problem.
Start in Safe Mode.
Open Device Manager and expand Batteries.
Disable the entry "Microsoft ACPI-Compliant Control Method Battery".
Seriously dude, what power on this green earth made you try this? I was about ready to throw the computer out the window in frustration when I came across your post. There is no way I would have tried disabling the battery management. My hat is off and I prostrate myself at the feet of a master.
my acer aspire one wont even let me start in safe mode!! when I try, it will go to the Windows welcome screen and freeze. when I start it in normal mode, it says on the windows loading page and continuously loads but never goes any further. the laptop only will turn on if its plugged on charge. it will show battery dead after hours of not even being turned on.
please help me!
Many, many thanks. Tried everything with my Acer Aspire 5000 to stop it freezing on Startup. Nothing worked, even wiping the HD and reinstalling everything and updating the drivers. I took it in to the local Computer repair shop and even they gave up on it after a day.
Then managed to find this post that REALLY WORKS! Pity I didn't find it yesterday, when I ordered a new laptop.
Tony, you da man! I tried every other tip, and nothing worked. Your tip speeds up my Acer Laptop in Normal Mode! What the heck batteries have to do with anything, but you are a genius for discovering it! Many thanks. Both my Acer Laptops are working much better after using your tip!
If your machine is infected your best bet is to re-install the operating system. You could try logging into the machine in safe mode, This is usually done by restarting the pc and after or during the Asus splash screen keep hitting f8 until a black screen comes on with white writing. one of the options should say Start safe mode. Select that option and see if you can logon, if you can and you dont have a problem try running your anti virus scanner again while in safe mode.
Please let me know how it goes. There are other things I can get you to try just message back.
right on!!! As with Big Tone. This problem seems to stem from battery problems. My mouse pad/keyboard goes slow and freezes up soon after booting up. Can't even use the power button to shut down - have to unplug and remove battery. Before all this happened my battery seemed to be on its last leg - literally lasting about 2 minutes on its own.
So now I have removed the battery and it works fine.
Will further go on to do what Big Tone recommends.
Thanks
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