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Acer laptop freezes on start up

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Kezza - Updated on Mar 18, 2018 at 03:42 PM
 Taf - May 7, 2020 at 06:07 AM
Hello, Please can someone help me! I made the very big mistake of letting my anti virus run out and in the process got viruses. I have now got a new anti virus that sorted some of the problems out - but couldnt get rid of all of them - now when I try and turn my laptop on it loads up to the desktop but then freezes almost straight away - not giving me a chance to click on anything - I have tried re-starting it time and time again but every single time it freezes. Is the Laptop now completely broken or is there anything I can do??? It is an Acer Laptop and it has Windows on it - not sure which one but its not the most up to date - as I got the Laptop 2 years ago.

Please help!
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3 replies

Answer 1 / 3
Big Tone
Updated on Nov 29, 2018 at 05:25 PM
Just finished repairing an Acer 3500 which was freezing on startup and running very slow, mouse and keypad would stop responding. To shut it down I had to remove the power cord and battery. It would start in safe mode without any problems. The following fixed the problem.
  • Start in Safe Mode.
  • Open Device Manager and expand Batteries.
  • Disable the entry "Microsoft ACPI-Compliant Control Method Battery".
  • Close and restart notebook in normal mode.


Hope that corrects the problem it did for me.

Tony
121
iceo1968
Oct 26, 2009 at 06:53 AM
this worked great m8 was doing my head in but glad you were about to fix my problems top man

iceo
0
bushmills
Posts
2
Registration date
Wednesday October 28, 2009
Status
Member
Last seen
October 29, 2009
Oct 29, 2009 at 04:12 PM
Seriously dude, what power on this green earth made you try this? I was about ready to throw the computer out the window in frustration when I came across your post. There is no way I would have tried disabling the battery management. My hat is off and I prostrate myself at the feet of a master.

Thank you!
0
jane.xo
Feb 25, 2010 at 05:15 PM
my acer aspire one wont even let me start in safe mode!! when I try, it will go to the Windows welcome screen and freeze. when I start it in normal mode, it says on the windows loading page and continuously loads but never goes any further. the laptop only will turn on if its plugged on charge. it will show battery dead after hours of not even being turned on.
please help me!
0
gavii2000
Apr 18, 2010 at 09:41 PM
Wow! Big Tone good job! WoW!
0
Elroy
Sep 17, 2010 at 05:47 PM
Tony thanx you're the Man
0

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