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Acer laptop freezes on start up

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Kezza - Updated on Mar 18, 2018 at 03:42 PM
 Taf - May 7, 2020 at 06:07 AM
Hello, Please can someone help me! I made the very big mistake of letting my anti virus run out and in the process got viruses. I have now got a new anti virus that sorted some of the problems out - but couldnt get rid of all of them - now when I try and turn my laptop on it loads up to the desktop but then freezes almost straight away - not giving me a chance to click on anything - I have tried re-starting it time and time again but every single time it freezes. Is the Laptop now completely broken or is there anything I can do??? It is an Acer Laptop and it has Windows on it - not sure which one but its not the most up to date - as I got the Laptop 2 years ago.

Please help!
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3 responses

Answer 1 / 3
Big Tone
Updated on Nov 29, 2018 at 05:25 PM
Just finished repairing an Acer 3500 which was freezing on startup and running very slow, mouse and keypad would stop responding. To shut it down I had to remove the power cord and battery. It would start in safe mode without any problems. The following fixed the problem.
  • Start in Safe Mode.
  • Open Device Manager and expand Batteries.
  • Disable the entry "Microsoft ACPI-Compliant Control Method Battery".
  • Close and restart notebook in normal mode.


Hope that corrects the problem it did for me.

Tony
121
iceo1968
Oct 26, 2009 at 06:53 AM
this worked great m8 was doing my head in but glad you were about to fix my problems top man

iceo
0
bushmills Posts 2 Registration date Wednesday October 28, 2009 Status Member Last seen October 29, 2009
Oct 29, 2009 at 04:12 PM
Seriously dude, what power on this green earth made you try this? I was about ready to throw the computer out the window in frustration when I came across your post. There is no way I would have tried disabling the battery management. My hat is off and I prostrate myself at the feet of a master.

Thank you!
0

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