I am a volunteer coordinator who receives loads of interest from Indeed. These Indeed applicants need to fill out a separate application on our website, so I send the same reply to every Indeed applicant directing them to our website. This works fine, but is time consuming; hence, the need for a canned response.
I took the following steps:
1. Set up a Canned Response to emails from subject: applied on Indeed (which is always in the subject line of the Indeed applicants)
2. I sent an email with using my personal email directly to my work email with "applied on Indeed" in the subject line. I received the canned response, so I was satisfied.
3. I checked my Sent folder to see that loads of canned responses were being sent out to every Indeed applicant, so everything seemed great.
4. I then learned that people applying from Indeed's "Apply Now" button were not receiving the canned response, despite it being sent. I verified this by applying from Indeed myself using a personal email. I did not receive a response.
So, the issue has something to do with the Canned Response AND the Apply Now button together, but neither are an issue on their own. I know that Indeed gives people a different email address when they apply directly from the site. I also know that gmail does the same with canned responses. Does it have to do with this? Hopefully someone understands this!