Cannot access my account

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albertramirez578 - Updated on Jun 28, 2019 at 09:40 AM
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 28 Jun 2019 à 09:43

I recently switched phones and phone number and I cannot access my yahoo mail without a access key. I created a new account, but have important information on my old account.
Can you help?

Cannot access my account
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1 response

Réponse 1 / 1

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
28 Jun 2019 à 09:43

If when you created the account you did not register an alternative recovery email address or phone number to receive a reset code, account recovery is impossible.

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