Cannot access my account

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albertramirez578 - Updated on Jun 28, 2019 at 09:40 AM
Ambucias Posts 47312 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 - Jun 28, 2019 at 09:43 AM

I recently switched phones and phone number and I cannot access my yahoo mail without a access key. I created a new account, but have important information on my old account.
Can you help?

Cannot access my account
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1 response

Answer 1 / 1

Ambucias Posts 47312 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 11,166
Jun 28, 2019 at 09:43 AM

If when you created the account you did not register an alternative recovery email address or phone number to receive a reset code, account recovery is impossible.

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