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Nov 5, 2009 at 04:02 PM
I've tried what you told the previous person to do (press ctrl, alt and del 2 times, and use administrator as user name) and it does not work.
My computer was working fine before I installed the avira antivir antivirus system. After it did a computer scan, the computer prompted me to shut it down in order to delete unlocked files (perhaps viruses). When I tried to restart the computer a windows message pops up, asking me for user name and password, which I do not have.
What should I do?
Kamille
Jamaica