Unable to attach files

Closed

Maureen - Jul 16, 2020 at 05:42 AM
mazhar7 Posts 3 Registration date Saturday July 18, 2020 Status Member Last seen July 18, 2020 - Jul 18, 2020 at 06:08 AM

Hello

I'm struggling to attach files in my Gmail, please help. I always get a message saying unable to attach files.

Kind Regards
Maureen

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4 responses

Answer 1 / 4

David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023 6,928
Jul 16, 2020 at 10:06 AM

Hello, I'm going to refer you to this previous best answer that helped when someone else was unable to attach any files in Gmail.

Let me know if you are able to follow the steps, and get it working.

Regards

Answer 2 / 4

HelpiOS Posts 15564 Registration date Friday October 30, 2015 Status Moderator Last seen June 6, 2026 1,880
Jul 16, 2020 at 06:50 PM

Hi,

If you're using the Gmail app on your tablet, try resetting the cache. To do so, open Settings > Apps > Gmail > Storage. Then tap on Clear cache.

If you're still unable to attach your files, choose Clear data. This will reset the Gmail app to its default settings and you'll need to log in again to retrieve your Gmail inbox.

Maureen
Jul 17, 2020 at 07:21 AM

I still get error messages

HelpiOS Posts 15564 Registration date Friday October 30, 2015 Status Moderator Last seen June 6, 2026 1,880 > Maureen
Jul 17, 2020 at 06:56 PM

What type of file are you trying to send? Gmail has an attachment size limit of 20 MB. If your attachment is larger than this size, try sending it using Google Drive. In Gmail, select Attach > Insert from Drive.

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