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Ctrl keys both not working on laptop

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elberto_2001 Posts 3 Registration date Wednesday 2 September 2020 Status Member Last seen 3 September 2020 - 2 Sep 2020 à 04:41
HelpiOS Posts 8466 Registration date Friday 30 October 2015 Status Moderator Last seen 14 July 2026 - 3 Sep 2020 à 17:33
Hello,

I have an older laptop that I am cleaning up for my son (HP Pavilion g6 - AMD A8-4500 with Raedon HD Graphics). It was Windows 8 but I recently did the free upgrade to Windows 10.

Ever since the upgrade, the Ctrl keys do not work. The onscreen keyboard control keys work fine. I went into ease of access and turned on the "beep" and sticky keys and there is no beep when press ctrl but fine with alt/fn etc.

I have googled and tried a few suggestions with no success so far. Unfortunately I do not have an external keyboard handy. I feel it is a software issue as it was working fine under the old OS

Any suggestions?



System Configuration: Windows / Chrome 85.0.4183.83
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2 responses

Réponse 1 / 2
HelpiOS Posts 8466 Registration date Friday 30 October 2015 Status Moderator Last seen 14 July 2026 1,880
2 Sep 2020 à 12:48
Hi,

Did you tried this method to fix the CTRL keys?
elberto_2001 Posts 3 Registration date Wednesday 2 September 2020 Status Member Last seen 3 September 2020
3 Sep 2020 à 04:26
Yes I tried that method but because the ctrl key is not actually working I think that method also doesn't work.

I have since used keyboard test online http://en.key-test.ru/ and the ctrl keys are not registering
HelpiOS Posts 8466 Registration date Friday 30 October 2015 Status Moderator Last seen 14 July 2026 1,880 > elberto_2001 Posts 3 Registration date Wednesday 2 September 2020 Status Member Last seen 3 September 2020
3 Sep 2020 à 17:33
Try reinstalling the keyboard driver. To do so, press the Windows key and the R key at the same time. Type devmgmt.msc and press Enter.

Click the arrow next to Keyboards, then right-click on your laptop's keyboard driver. Choose Uninstall device, and restart your laptop once the driver uninstalled.
Réponse 2 / 2
saurabh2033 Posts 13 Registration date Tuesday 25 August 2020 Status Member Last seen 6 October 2020 2
3 Sep 2020 à 03:48
Hello,
It looks like there is a problem with the keyboard, sometimes it happens that both the key didn't work.
elberto_2001 Posts 3 Registration date Wednesday 2 September 2020 Status Member Last seen 3 September 2020
3 Sep 2020 à 04:32
I think it is too coincidental that the issue happened right after a major upgrade. I don't think it is the physical keyboard.

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