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Ctrl keys both not working on laptop

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Hello,

I have an older laptop that I am cleaning up for my son (HP Pavilion g6 - AMD A8-4500 with Raedon HD Graphics). It was Windows 8 but I recently did the free upgrade to Windows 10.

Ever since the upgrade, the Ctrl keys do not work. The onscreen keyboard control keys work fine. I went into ease of access and turned on the "beep" and sticky keys and there is no beep when press ctrl but fine with alt/fn etc.

I have googled and tried a few suggestions with no success so far. Unfortunately I do not have an external keyboard handy. I feel it is a software issue as it was working fine under the old OS

Any suggestions?



System Configuration: Windows / Chrome 85.0.4183.83
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Hi,

Did you tried this method to fix the CTRL keys?
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Yes I tried that method but because the ctrl key is not actually working I think that method also doesn't work.

I have since used keyboard test online http://en.key-test.ru/ and the ctrl keys are not registering
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Try reinstalling the keyboard driver. To do so, press the Windows key and the R key at the same time. Type devmgmt.msc and press Enter.

Click the arrow next to Keyboards, then right-click on your laptop's keyboard driver. Choose Uninstall device, and restart your laptop once the driver uninstalled.
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Tuesday August 25, 2020
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Hello,
It looks like there is a problem with the keyboard, sometimes it happens that both the key didn't work.
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I think it is too coincidental that the issue happened right after a major upgrade. I don't think it is the physical keyboard.
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