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Ctrl keys both not working on laptop

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elberto_2001 Posts 3 Registration date Wednesday September 2, 2020 Status Member Last seen September 3, 2020 - Sep 2, 2020 at 04:41 AM
HelpiOS Posts 14308 Registration date Friday October 30, 2015 Status Moderator Last seen April 22, 2024 - Sep 3, 2020 at 05:33 PM
Hello,

I have an older laptop that I am cleaning up for my son (HP Pavilion g6 - AMD A8-4500 with Raedon HD Graphics). It was Windows 8 but I recently did the free upgrade to Windows 10.

Ever since the upgrade, the Ctrl keys do not work. The onscreen keyboard control keys work fine. I went into ease of access and turned on the "beep" and sticky keys and there is no beep when press ctrl but fine with alt/fn etc.

I have googled and tried a few suggestions with no success so far. Unfortunately I do not have an external keyboard handy. I feel it is a software issue as it was working fine under the old OS

Any suggestions?



System Configuration: Windows / Chrome 85.0.4183.83
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2 responses

Answer 1 / 2
HelpiOS Posts 14308 Registration date Friday October 30, 2015 Status Moderator Last seen April 22, 2024 1,891
Updated on Sep 2, 2020 at 12:49 PM
Hi,

Did you tried this method to fix the CTRL keys?
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elberto_2001 Posts 3 Registration date Wednesday September 2, 2020 Status Member Last seen September 3, 2020
Sep 3, 2020 at 04:26 AM
Yes I tried that method but because the ctrl key is not actually working I think that method also doesn't work.

I have since used keyboard test online http://en.key-test.ru/ and the ctrl keys are not registering
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HelpiOS Posts 14308 Registration date Friday October 30, 2015 Status Moderator Last seen April 22, 2024 1,891 > elberto_2001 Posts 3 Registration date Wednesday September 2, 2020 Status Member Last seen September 3, 2020
Updated on Sep 3, 2020 at 05:34 PM
Try reinstalling the keyboard driver. To do so, press the Windows key and the R key at the same time. Type devmgmt.msc and press Enter.

Click the arrow next to Keyboards, then right-click on your laptop's keyboard driver. Choose Uninstall device, and restart your laptop once the driver uninstalled.
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Answer 2 / 2
saurabh2033 Posts 13 Registration date Tuesday August 25, 2020 Status Member Last seen October 6, 2020 2
Sep 3, 2020 at 03:48 AM
Hello,
It looks like there is a problem with the keyboard, sometimes it happens that both the key didn't work.
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elberto_2001 Posts 3 Registration date Wednesday September 2, 2020 Status Member Last seen September 3, 2020
Sep 3, 2020 at 04:32 AM
I think it is too coincidental that the issue happened right after a major upgrade. I don't think it is the physical keyboard.
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