Yahoo Mail Vanishing Contacts

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MacPherson2 Posts 1 Registration date Thursday September 3, 2020 Status Member Last seen September 3, 2020 - Sep 3, 2020 at 07:46 PM
HelpiOS Posts 14190 Registration date Friday October 30, 2015 Status Moderator Last seen February 23, 2024 - Sep 14, 2020 at 07:08 PM
I have been using Yahoo Classic (?) mail via the Chrome browser on my W7 PC for years and have not yet upgraded to the latest mail version in spite of prompts. Suddenly all my "contacts" have now disappeared, none can be seen or retrieved. If I "edit" the name of a contact from an email he has sent me the system won't allow me to "save" it. Likewise if I try to "create" a new contact, when I hover over the save button, the "no entry" circle appears. There does not appear to be a button visible for "retrieving" contacts.
Is this a bug that has targeted me solely or have other Yahoo Mail had the same problem? Is it recognized by Yahoo (somewhere) and most importantly what is the cure??!! Tks
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1 response

HelpiOS Posts 14190 Registration date Friday October 30, 2015 Status Moderator Last seen February 23, 2024 1,879
Sep 14, 2020 at 07:08 PM
Hi,

It seems that there is a bug with Yahoo Mail because some users are experiencing the same problem with their contacts. You can try to clear your browser's cache and cookies and update it.
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