Connecting modem problem

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markabrahamsanchez Posts 1 Registration date Tuesday November 3, 2020 Status Member Last seen November 3, 2020 - Nov 3, 2020 at 08:01 AM
HelpiOS Posts 8376 Registration date Friday October 30, 2015 Status Moderator Last seen February 6, 2026 - Nov 3, 2020 at 08:39 AM

Hello,

we bought PLDT HOME PREPAID WIFI ADVANCE CAT6 MODEL, we use it for almost two weeks already and on Nov. 1, 10 pm the wifi connection has gone and we cannot connect it and when we connect the notification say "connection to(modem) time out.connection failed". but why my laptop using UTP cable has an internet and the wifi of my laptop cannot connect to the modem and other cell phones.

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1 response

Answer 1 / 1

HelpiOS Posts 8376 Registration date Friday October 30, 2015 Status Moderator Last seen February 6, 2026 1,879
Nov 3, 2020 at 08:39 AM

Hi,

Reboot the modem to try to re-establish the WiFi connection. If your modem's signal indicator is blinking red, press the "Reset" button for at least 10 seconds to reset the modem.

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