Connecting modem problem
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markabrahamsanchez
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Tuesday November 3, 2020
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Nov 3, 2020 at 08:01 AM
HelpiOS Posts 14725 Registration date Friday October 30, 2015 Status Moderator Last seen March 1, 2025 - Nov 3, 2020 at 08:39 AM
HelpiOS Posts 14725 Registration date Friday October 30, 2015 Status Moderator Last seen March 1, 2025 - Nov 3, 2020 at 08:39 AM
Hello,
we bought PLDT HOME PREPAID WIFI ADVANCE CAT6 MODEL, we use it for almost two weeks already and on Nov. 1, 10 pm the wifi connection has gone and we cannot connect it and when we connect the notification say "connection to(modem) time out.connection failed". but why my laptop using UTP cable has an internet and the wifi of my laptop cannot connect to the modem and other cell phones.
we bought PLDT HOME PREPAID WIFI ADVANCE CAT6 MODEL, we use it for almost two weeks already and on Nov. 1, 10 pm the wifi connection has gone and we cannot connect it and when we connect the notification say "connection to(modem) time out.connection failed". but why my laptop using UTP cable has an internet and the wifi of my laptop cannot connect to the modem and other cell phones.
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1 response
HelpiOS
Posts
14725
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
March 1, 2025
1,869
Nov 3, 2020 at 08:39 AM
Nov 3, 2020 at 08:39 AM
Hi,
Reboot the modem to try to re-establish the WiFi connection. If your modem's signal indicator is blinking red, press the "Reset" button for at least 10 seconds to reset the modem.
Reboot the modem to try to re-establish the WiFi connection. If your modem's signal indicator is blinking red, press the "Reset" button for at least 10 seconds to reset the modem.
