Problem with AT&T Modem and Linksys Router [Solved/Closed]
Melza - - Latest reply: Kash - Nov 10, 2014 at 03:23 AM
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20/26 replies
Best answer
approved by Jean-François Pillou
I had the same problem and here's how I fixed it. I use Internet Explorer, but the directions should be close for others. Here are the steps in order.
Download the latest firmware from the linsys website.
Access you router at http://192.168.1.1. If the user name and password screen appears, the default is admin for username and admin for password, at least it was for mine.
Upgrade the frimware. If you need help upgrading firmware, liksys has a tutorial on the site.
Click on Setup.
Under the Basic Setup screen, change the Local IP address to 192.168.2.1. (This is straight from linksys)
Save settings.
Make sure that the router and modem are hooked up correctly.
Go to Internet Options under Tools.
Click on the Connections tab.
Click on Lan Settings.
Check the box next to "Automaticaly detect settings".
Click Ok.
Click Ok.
You should be able to access the internet.
This is what worked for me. Hope it helps.
Feel free to email me with questions.
Download the latest firmware from the linsys website.
Access you router at http://192.168.1.1. If the user name and password screen appears, the default is admin for username and admin for password, at least it was for mine.
Upgrade the frimware. If you need help upgrading firmware, liksys has a tutorial on the site.
Click on Setup.
Under the Basic Setup screen, change the Local IP address to 192.168.2.1. (This is straight from linksys)
Save settings.
Make sure that the router and modem are hooked up correctly.
Go to Internet Options under Tools.
Click on the Connections tab.
Click on Lan Settings.
Check the box next to "Automaticaly detect settings".
Click Ok.
Click Ok.
You should be able to access the internet.
This is what worked for me. Hope it helps.
Feel free to email me with questions.
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changed to 192.168.2.1. worked like a charm...THANKS!
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This is the simplest way I fixed it. IT WORKS Go through the installation process but set your router without security , it will run without problem. Once installed go to your linksys software and change your security options to MPA ro WEP. It will work for sure.
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Thanks a lot...I wasted more than 2 hours in re-configuration but all was futile until I saw your post....great job...keep it up
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My iPad plus my iPhone and laptop are fine and all linked to my Cisco 2000 router it is just my girlfriends Motorola phone every time she goes out and when she comes back in again it does not link up automatically...........she has to put in password every time
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@locke415 OMG! thank you, after months of struggling, my internet finally worked! Thank you for this tip.
Thank you Debb. I recently signed up for AT&T dsl and received a non-wireless modem. I added a Linksys wireless-G broadband router(WRT54GL) to have wireless in our home. I logged into the Linksys router/wireless and changed the ip address to 192.168.2.1 and set it to the DHCP setting (even though I have a dsl connection) and it worked great.
stickykey is right, because I got my fix by calling ATT and they directed me to the same step.
use PPPoE for your att and also configure PPPoE with your linksys router which u must enter the username and password for both things. If anyone is still having problem email me or beter give me ur phone number (u.s numberss). and I can help you more for free.
use PPPoE for your att and also configure PPPoE with your linksys router which u must enter the username and password for both things. If anyone is still having problem email me or beter give me ur phone number (u.s numberss). and I can help you more for free.
Hi, I was trying to find some answers on making my AT&T Westell modem and Linksys router work together. I followed the instructions that the router stated and get to the point where it doesn't recognize my internet connection. You mention something about username and password. Is there a certain place that it asks for that? Or is there a trick to this?
Conncet to your Linksys router to your computer. Set it to automatic Configuration DHCP (it is the default but make sure it is). Look for Local IP address (router IP Address). Change it to 10.10.10.1.
Below that DHCP server, click Enable. STARTING IP adress to 10.10.10.100.
Save Settings.
Click continue.
Go to STATUS TAB. click release IP address. click Renew IP address.
you see DNA server is 198.168.1.254.
Remove compter connection.
Restart Modem, after solid green light, connect router.
Go and check every laptop /computer for wireless connections. At the end, if you have a computer that is to be connected to a router, then connect it to the router using ethernet cable. At any time you want to reset your modem, make sure you are not connected to the computer directly otherwise it changes DNS server and you loose all wireless connections)
I hope it works for you.
Below that DHCP server, click Enable. STARTING IP adress to 10.10.10.100.
Save Settings.
Click continue.
Go to STATUS TAB. click release IP address. click Renew IP address.
you see DNA server is 198.168.1.254.
Remove compter connection.
Restart Modem, after solid green light, connect router.
Go and check every laptop /computer for wireless connections. At the end, if you have a computer that is to be connected to a router, then connect it to the router using ethernet cable. At any time you want to reset your modem, make sure you are not connected to the computer directly otherwise it changes DNS server and you loose all wireless connections)
I hope it works for you.
I had the problem and eventually fixed it similar to what is reported above - by changing the local host address from 192.168.1.1 to 192.168.10.1
Here is what I figure to be the problem. Looks like AT&T is also using NAT gear for its DNS server with the DNS address of 192.168.1.254. When your PC do a DNS look up, it will send the request to AT&T DNS server - with the address of 192.168.1.54. When your default Linksys router got the request, it says "Oh, 192.168.1 is my local network" so the router will not forward the request to the DLS network but will try looking for the DNS server inside your house.
By changing the local network in your house to 192.168.x, where x is not 1, it solves the problem since the router will forward the 192.168.1 packets into the Internet.
Here is what I figure to be the problem. Looks like AT&T is also using NAT gear for its DNS server with the DNS address of 192.168.1.254. When your PC do a DNS look up, it will send the request to AT&T DNS server - with the address of 192.168.1.54. When your default Linksys router got the request, it says "Oh, 192.168.1 is my local network" so the router will not forward the request to the DLS network but will try looking for the DNS server inside your house.
By changing the local network in your house to 192.168.x, where x is not 1, it solves the problem since the router will forward the 192.168.1 packets into the Internet.
Why won't AT&T tell anyone this? Does Linksys tell you this if you call their T support? AT&T wanted $30 to tell me that I had to buy another router cause they don't support, know how to tell me to change an internal IP on the router (I was ready to change the router setup when I called them, two hours later I gave up before talking with anyone who really knew anything). An internet search produced two threads with this simple solution of not clashing subnets and I was up and running in 5 minutes.
Thanks for posting.
Thanks for posting.
Yes, the answer is to change the IP address of your router, and here's why?
Unlike a cable modem, a DSL modem is a gateway, a pseudo-router in its own right. It has its own IP address and configuration page if you were to type that number into the address bar of a browser. It also typically has a DHCP server so I can assign an IP address to your computer.
The problem with hooking up a router in-line with your DSL connection is that typically a router is also a DHCP server, and its IP address is usually in the exact same subnet as the DSL modem. In my case, the router was at its default 192.168.1.1 and the DSL modem was at 192.168.1.254. Well the DSL modem's address happened to be in the range of assignable addresses for my router, and vice-versa. So basically the situation was two DHCP servers fighting over the same range of addresses. I changed the router's IP address to 10.0.0.1 and all was well, but pretty much any address that wasn't 192.168.1.x would have worked. By putting the router on a different subnet, you basically separate two fighting territorial wolves and give them each their own space to control.
A word to the wise, DO NOT call your DSL technical support. They are not equipped to handle wireless router questions.
Of course the simplest solution is the buy a DSL modem with a built-in wireless gateway in the first place.
Unlike a cable modem, a DSL modem is a gateway, a pseudo-router in its own right. It has its own IP address and configuration page if you were to type that number into the address bar of a browser. It also typically has a DHCP server so I can assign an IP address to your computer.
The problem with hooking up a router in-line with your DSL connection is that typically a router is also a DHCP server, and its IP address is usually in the exact same subnet as the DSL modem. In my case, the router was at its default 192.168.1.1 and the DSL modem was at 192.168.1.254. Well the DSL modem's address happened to be in the range of assignable addresses for my router, and vice-versa. So basically the situation was two DHCP servers fighting over the same range of addresses. I changed the router's IP address to 10.0.0.1 and all was well, but pretty much any address that wasn't 192.168.1.x would have worked. By putting the router on a different subnet, you basically separate two fighting territorial wolves and give them each their own space to control.
A word to the wise, DO NOT call your DSL technical support. They are not equipped to handle wireless router questions.
Of course the simplest solution is the buy a DSL modem with a built-in wireless gateway in the first place.
I work for an ISP that uses PPPoE. I find these threads rather interesting and how complicated people are making things sound. First off, the ISP I work for has several different models of DSL modems. Some of our modems do not do any routing or assigning of DHCP at all they require DSL software on the client side (i.e. your PC such as the PPPoE client built-in to windows or in older versions of Windows a client such as RasPPPoE , enternet 300, or winpoet).
The basic modems would not have the issue with IP conflicts due to DHCP servers built-in to the DSL modem since these modems do not have any firewalls or DHCP servers built-in and cannot connect without external software. We also have a brand of modem that has "router-like" software built-in to it. When these second type of DSL modems are setup to do PPPoE they do have a DHCP Server (which can be turned off by logging into the interface of the modem our modems like most routers have a web based interface that uses a non standard Private IP to connect to it i.e. 192.168.100.254). Turning off the DHCP server on the DSL modem and hard resetting it using the pin hole reset on it causes the modem to act as a standard dsl modem (i.e. it disables the PPPoE authentication and DHCP server on the modem). If you then connect a router to the modem after hard resetting it (pin hole reset), you can then plug a router into it and let the router do the PPPoE authentication and do dhcp instead of the DSL modem.
I suspect AT&T's DSL modems probably can be reset similarly so that they act in "Bridge Mode". Bridge Mode is when your DSL modem does not do the PPPoE authenticating or DHCP functions. Most older DSL modems are bridge mode only and do not have advanced firmware to allow them to do DHCP and PPPoE. Newer DSL modems are capable of doing DHCP and PPPoE.
I suspect the AT&T DSL modems likely have a pin hole reset similar to the ISP I work for and can likely be set into bridge modem using the pin hole reset. If you reset the modem to place it in bridge mode, all this non-sense of changing the IP range should be unnesscassary.
One way you can use to determine the web admin IP of your AT&T DSL modem if it has one, is to hook up the DSL modem directly to one computer via ethernet reboot both your PC and modem to be on the safe side (make sure that the TCP/IP connection of the NIC card you are plugged into on your computer doesn't have any static IP information configured in it) and then drop to a command prompt by going to start->run (possibly may have to go to start->all programs->accessories on Vista) and typing in cmd (may have to run cmd in admin mode on vista which requires right clicking cmd and clicking run as admin) and at the dos prompt type in arp -a and hit enter. The arp command should show the mac addresses and associated IP's of all interfaces connected to your computer including the IP and Mac of the AT&T DSL modem. Write down all IP addresses listed that are in the 192.x.x.x range (i.e. such as 192.168.1.1 192.168.2.1 192.168.100.254 etc) and then launch your web browser and type in http://IPaddress (i.e. if one of the addresses was 192.168.1.1 type in http://192.168.1.1 and hit enter). Repeat these steps if nothing happens with any other 192.x.x.x addresses that were listed when you had typed in the arp -a command. One of the addresses should bring up the AT&T DSL modems logon screen. At that point you would need to know the default admin/password to access it or else you would need to use the pin hole reset on the AT&T modem to wipe out the password and to place the modem in bridge mode.
Of course, since I am not familiar with the model of modems AT&T uses I will not recommend using the pin hole reset as I do not know if AT&T has flashed their modems with firmware and hard coded your user info in it, Its possible that AT&T may not allow you to hard reset their modems I am not familiar with their policies. The modems on the IS{ I work for are usually not hard coded with the DSL userid and password and come with a config CD that users often run. When you run the CD, it actually sets up PPPoE auth on our modems and sets them for "non bridged mode" i.e. a mode that may cause issues with 3rd party routers. If AT&T similarly sends out a cd to configure their modems, I would recommend not using it and configuring your router first to see if it will work without setting up the modem as the modem may default to bridge mode as our modems do.
In any case, you have potentially two or three options. If At&T offers DSL modems that default to bridge mode, opt for one of them as it will make life easier. If the AT&T modems have a reset button, ask AT&T if it is okay to reset the modem with the pin hole reset, if they have no issues with it reset it then setup your router and do not bother changing the IP and see if it works this way (likely it will as the pin hole reset on the DSL modem will likely wipe the settings thus placing the modem in bridge mode therefore the DHCP server will not be active on the dsl modem and will therefore not conflict with your routers dhcp).
The third option is to change the dhcp ranges of your router and dsl modem, There are other options as well but these are the two best options.
The basic modems would not have the issue with IP conflicts due to DHCP servers built-in to the DSL modem since these modems do not have any firewalls or DHCP servers built-in and cannot connect without external software. We also have a brand of modem that has "router-like" software built-in to it. When these second type of DSL modems are setup to do PPPoE they do have a DHCP Server (which can be turned off by logging into the interface of the modem our modems like most routers have a web based interface that uses a non standard Private IP to connect to it i.e. 192.168.100.254). Turning off the DHCP server on the DSL modem and hard resetting it using the pin hole reset on it causes the modem to act as a standard dsl modem (i.e. it disables the PPPoE authentication and DHCP server on the modem). If you then connect a router to the modem after hard resetting it (pin hole reset), you can then plug a router into it and let the router do the PPPoE authentication and do dhcp instead of the DSL modem.
I suspect AT&T's DSL modems probably can be reset similarly so that they act in "Bridge Mode". Bridge Mode is when your DSL modem does not do the PPPoE authenticating or DHCP functions. Most older DSL modems are bridge mode only and do not have advanced firmware to allow them to do DHCP and PPPoE. Newer DSL modems are capable of doing DHCP and PPPoE.
I suspect the AT&T DSL modems likely have a pin hole reset similar to the ISP I work for and can likely be set into bridge modem using the pin hole reset. If you reset the modem to place it in bridge mode, all this non-sense of changing the IP range should be unnesscassary.
One way you can use to determine the web admin IP of your AT&T DSL modem if it has one, is to hook up the DSL modem directly to one computer via ethernet reboot both your PC and modem to be on the safe side (make sure that the TCP/IP connection of the NIC card you are plugged into on your computer doesn't have any static IP information configured in it) and then drop to a command prompt by going to start->run (possibly may have to go to start->all programs->accessories on Vista) and typing in cmd (may have to run cmd in admin mode on vista which requires right clicking cmd and clicking run as admin) and at the dos prompt type in arp -a and hit enter. The arp command should show the mac addresses and associated IP's of all interfaces connected to your computer including the IP and Mac of the AT&T DSL modem. Write down all IP addresses listed that are in the 192.x.x.x range (i.e. such as 192.168.1.1 192.168.2.1 192.168.100.254 etc) and then launch your web browser and type in http://IPaddress (i.e. if one of the addresses was 192.168.1.1 type in http://192.168.1.1 and hit enter). Repeat these steps if nothing happens with any other 192.x.x.x addresses that were listed when you had typed in the arp -a command. One of the addresses should bring up the AT&T DSL modems logon screen. At that point you would need to know the default admin/password to access it or else you would need to use the pin hole reset on the AT&T modem to wipe out the password and to place the modem in bridge mode.
Of course, since I am not familiar with the model of modems AT&T uses I will not recommend using the pin hole reset as I do not know if AT&T has flashed their modems with firmware and hard coded your user info in it, Its possible that AT&T may not allow you to hard reset their modems I am not familiar with their policies. The modems on the IS{ I work for are usually not hard coded with the DSL userid and password and come with a config CD that users often run. When you run the CD, it actually sets up PPPoE auth on our modems and sets them for "non bridged mode" i.e. a mode that may cause issues with 3rd party routers. If AT&T similarly sends out a cd to configure their modems, I would recommend not using it and configuring your router first to see if it will work without setting up the modem as the modem may default to bridge mode as our modems do.
In any case, you have potentially two or three options. If At&T offers DSL modems that default to bridge mode, opt for one of them as it will make life easier. If the AT&T modems have a reset button, ask AT&T if it is okay to reset the modem with the pin hole reset, if they have no issues with it reset it then setup your router and do not bother changing the IP and see if it works this way (likely it will as the pin hole reset on the DSL modem will likely wipe the settings thus placing the modem in bridge mode therefore the DHCP server will not be active on the dsl modem and will therefore not conflict with your routers dhcp).
The third option is to change the dhcp ranges of your router and dsl modem, There are other options as well but these are the two best options.
Hi brstilson,
I had been having problems for 2 weeks reconnecting to the Internet with a new AT&T modem. My old one went out after 3 yrs and I already had a Linksys router for a year. I'm a novice with computer tech, so I went through tech support from Linksys and At&t. Over a 4-day period, both companies kept sending me back and forth to fix the problem. At&t even had the audacity to say they could fix the problem via advanced tech support for $99.00. Thanks to this forum and your advice, I'm now able to get the Internet again. Many, many thanks!
I had been having problems for 2 weeks reconnecting to the Internet with a new AT&T modem. My old one went out after 3 yrs and I already had a Linksys router for a year. I'm a novice with computer tech, so I went through tech support from Linksys and At&t. Over a 4-day period, both companies kept sending me back and forth to fix the problem. At&t even had the audacity to say they could fix the problem via advanced tech support for $99.00. Thanks to this forum and your advice, I'm now able to get the Internet again. Many, many thanks!
I am having a preamble with a t & t support plus maintenance some their keep changing my password an the location of my picture and my file and my document I pay a t &t to keep my computer running smooth a t & t are not doing their job I am now looking for a severe to keep my inter safe and have more etic vauel
Even with the setting changed to 192.168.2.1, it connects but will NOT let both a wired in desktop and a wireless Laptop out to the internet at the same time. I am doing this for a friend whose old Siemens modem went out. I am having her return it and get the 2Wire - not worth all the wasted time to keep working on the Motorola modem - which is a piece of junk in any case.
Note - last fall, for reasons I will not get into, I temporally went off Earthlink DSL (on AT&T lines) to AT&T dry loop. Went through hell trying to get the Motorola working with my Dlink draft N router. Got second level AT&T to work with me on this, and they were surprised that after trying a number of settings changes (in addition to the domain number change), it would work briefly and then always go out. Even tried a 2Wire in bridge mode (I needed to stay with N), which also worked briefly that stopped.
I tried plugging in my Earthlink modem (without modifying any settings) and it worked for a few months until I moved. The AT&T tech (I had his direct line by that point) was really surprised also. I was able to return all AT&T devices for full credit.
As a result of all this, there is no way I would go with AT&T as a direct ESP. I actually got good support help (NOT in India), but their proprietary modem mods make their overall service unacceptable.
Note - last fall, for reasons I will not get into, I temporally went off Earthlink DSL (on AT&T lines) to AT&T dry loop. Went through hell trying to get the Motorola working with my Dlink draft N router. Got second level AT&T to work with me on this, and they were surprised that after trying a number of settings changes (in addition to the domain number change), it would work briefly and then always go out. Even tried a 2Wire in bridge mode (I needed to stay with N), which also worked briefly that stopped.
I tried plugging in my Earthlink modem (without modifying any settings) and it worked for a few months until I moved. The AT&T tech (I had his direct line by that point) was really surprised also. I was able to return all AT&T devices for full credit.
As a result of all this, there is no way I would go with AT&T as a direct ESP. I actually got good support help (NOT in India), but their proprietary modem mods make their overall service unacceptable.
router IP change worked for me... went from 192.168.1.1 to 192.168.10.1
got the ol' internets going again, no PPPoE changes, no speed decrease, and I can access the internet simultaneously from a wireless laptop and this computer
procedure:
1) changed router IP
2) Plugged ethernet into modem
3) unplugged both
4) plugged in modem, waited for all possible lights to come on
5) plugged in router
6) posted this comment
Service: AT&T U-verse DSL 6.0Mb
Modem: Motorola MIPDSLA (standard black one in the AT&T startup box)
Router: Linksys WRT54GS v2
got the ol' internets going again, no PPPoE changes, no speed decrease, and I can access the internet simultaneously from a wireless laptop and this computer
procedure:
1) changed router IP
2) Plugged ethernet into modem
3) unplugged both
4) plugged in modem, waited for all possible lights to come on
5) plugged in router
6) posted this comment
Service: AT&T U-verse DSL 6.0Mb
Modem: Motorola MIPDSLA (standard black one in the AT&T startup box)
Router: Linksys WRT54GS v2
First you need to configure att&t modem from PPP to PPPoE. once you configure it, go ahead plug the network cable to the wireless router.
2nd: configure wireless router from DHCP to PPPoE mode.
3rd: enter your full customer ID. Example: joesmith@att.net, don't forget your DSL network password.
4th: just click save settings and you are done.
2nd: configure wireless router from DHCP to PPPoE mode.
3rd: enter your full customer ID. Example: joesmith@att.net, don't forget your DSL network password.
4th: just click save settings and you are done.
Okay, So log into your router via 192.168.1.1 in your browsers address bar. Got to basic setup. Then at the top of the page you should have a drop down menu that has a list of ways to connect to the internet. It is my understanding that you need to use PPPoE and the designated account that you have with at&t. Use this and you should be able to connect now.
Hey Flisk,
Leave your username blank and use admin for password. If that doesn't work, you'll need to reset your linksys device. To reset my linksys printer server, I unplug the power, put a pen in the reset hole, then plug the power back in, leaving the pen pushing in the reset button for 10 seconds. Then you should be able to leave the username blank and type admin for the password.
Leave your username blank and use admin for password. If that doesn't work, you'll need to reset your linksys device. To reset my linksys printer server, I unplug the power, put a pen in the reset hole, then plug the power back in, leaving the pen pushing in the reset button for 10 seconds. Then you should be able to leave the username blank and type admin for the password.
Ok so I changed the local address to 192.168.2.1 and kept the dhcp as is, but now my internet is slower then what it use to be and videos load extra extra slow...And on top of it all, I called At&t dsl line and they said they cant help me with my router. They want me to pay their tech people for their modem resetting!!! Any solutions to get it running back in DSL mode and not 54mps
Yes, fixed my problem also I switch from comcast cable modem to ATT DSL modem and All I had to do was change the Ip address of my Linksys wireless router from 192.168.1.1 to 192.168.2.1 and leave the drop down menus to the default automatic DHCP and I was able to connect to the internet..from what I understand DSL uses this address and Comcast cable it doesn`t so thats were the confiict was...Good luck
Steve
Steve
You have to bridge the att modem 1st-then hook up the router and set it to pppoe with yout att provided username and password---if it doesnt immediately work, powercycle the entire network in this order ---modem, router, pc and bring it back up the same way....then you should be able to surf with no problem
Changed the local address of the Linksys rtr to 192.168.2.1 and then DCHP automatically changed to start at "192.168.2.100", will this be ok? I am setting up a rtr for my boss that he is going to connect himself, I want everything to work! :)
Changing local address of linksys to 192.168.2.1. However, I have to use "Automatic Configuration - DHCP" in my linksys WRT54G Version 5 to make it works. Mine is AT&T DSL modem(Motorola).
Thanks for the hints from folks in this forum. Finally my wireless router is working and I'm "off leash"..off from the wire... :)
Thanks for the hints from folks in this forum. Finally my wireless router is working and I'm "off leash"..off from the wire... :)
hey thanks to the fine chap/s who pointed out that you merely have to change the default dns to 192.168.2.1 as opposed to 1.1 --- I too had at&t basically weasel around and transfer me to three people going through call-screens where they're like "if you want to use our premium tech support service dial this number, it can be billed either to your credit card or account" or press 2 or 3 or whatever.
i get a lady on the phone tell her I just need that one magic little thing to do to make it work, and she asked for credit card numbers so they can charge me $30.
it wouldn't surprise me if they have their modems route like that on purpose so that way schmucks with linksys routers go UH OH and might not have the foresight to google the problem and see what the people say, and then they'll go $30 please and then BAM. you're in. or well someone said linksys says it, but again, it's a rough and tumble world and so it goes, my friends, so it goes.
anyways, now I am not chained to the wall by the incoming phonebox downstairs so I can sit upstairs and wireless route like the pimp I am so thank you guys for all of your help. you do the lord's work here
# james, like lebron,
i get a lady on the phone tell her I just need that one magic little thing to do to make it work, and she asked for credit card numbers so they can charge me $30.
it wouldn't surprise me if they have their modems route like that on purpose so that way schmucks with linksys routers go UH OH and might not have the foresight to google the problem and see what the people say, and then they'll go $30 please and then BAM. you're in. or well someone said linksys says it, but again, it's a rough and tumble world and so it goes, my friends, so it goes.
anyways, now I am not chained to the wall by the incoming phonebox downstairs so I can sit upstairs and wireless route like the pimp I am so thank you guys for all of your help. you do the lord's work here
# james, like lebron,
Sometimes the DSL modem is using the same local TCP/IP address. For example if your router is using 192.168.1.1 and your new modem also has a hard-coded IP address that is identical, you won't get internet traffic. Change the router address to 192.168.2.1. That should get your internet access working.