I have the same problem, can you give me the advice to solve it.

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hillfamtran - Updated on Nov 29, 2020 at 09:38 AM
 Mar - Aug 23, 2022 at 12:22 PM
Hello, I got the violation in fews months. Now it've been "Reviewing your infomation may take longer than usual"
This account really important to me with persional data. but i've not solved it yet, help me.!


System Configuration: Windows / Chrome 86.0.4240.198
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1 reply

HelpiOS Posts 12828 Registration date Friday October 30, 2015 Status Moderator Last seen September 30, 2022 1,827
Nov 29, 2020 at 01:54 PM
Hi,

Have you submitted the documents requested by Facebook to confirm your identity? If yes, you must wait until they've completed the review process to get your account back.

Facebook may take several weeks to a few months to review your documents, that's why you get this message, and there's no way to speed up the review process.
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hillfamtran94 Posts 3 Registration date Sunday November 29, 2020 Status Member Last seen December 15, 2020 1
Nov 30, 2020 at 10:05 AM
I coundn't submitted the documents requested by Facebook to confirm my identity, it need to be login to submit right? But my account have been lock, so I tried but how to submit in this situation? Pls help me!
And it says:
"Your information couldn't be submitted
Log in to your account to get back on Facebook, or to see further instructions."
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HelpiOS Posts 12828 Registration date Friday October 30, 2015 Status Moderator Last seen September 30, 2022 1,827 > hillfamtran94 Posts 3 Registration date Sunday November 29, 2020 Status Member Last seen December 15, 2020
Dec 3, 2020 at 09:01 AM
If you've already tried this form for disabled accounts, try sending your proof of identity via this other form dedicated only to confirm identity. You don't need to be logged in to submit it normally.
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hillfamtran94 Posts 3 Registration date Sunday November 29, 2020 Status Member Last seen December 15, 2020 1 > HelpiOS Posts 12828 Registration date Friday October 30, 2015 Status Moderator Last seen September 30, 2022
Dec 10, 2020 at 03:03 AM
The other form get the same problem.
It also said "Your information couldn't be submitted
Log in to your account to get back on Facebook, or to see further instructions."
I don't understand, Can you give me more clue.
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HelpiOS Posts 12828 Registration date Friday October 30, 2015 Status Moderator Last seen September 30, 2022 1,827 > hillfamtran94 Posts 3 Registration date Sunday November 29, 2020 Status Member Last seen December 15, 2020
Updated on Dec 13, 2020 at 06:27 AM
Try clearing your Web browser's cache and cookies. If the problem persists, try with another device.
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hillfamtran94 Posts 3 Registration date Sunday November 29, 2020 Status Member Last seen December 15, 2020 1 > HelpiOS Posts 12828 Registration date Friday October 30, 2015 Status Moderator Last seen September 30, 2022
Updated on Dec 15, 2020 at 03:34 AM
I've cleared already, and it won't worked too. Is that means my account being banned?
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