I have the same problem, can you give me the advice to solve it.

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Hello, I got the violation in fews months. Now it've been "Reviewing your infomation may take longer than usual"
This account really important to me with persional data. but i've not solved it yet, help me.!


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Hi,

Have you submitted the documents requested by Facebook to confirm your identity? If yes, you must wait until they've completed the review process to get your account back.

Facebook may take several weeks to a few months to review your documents, that's why you get this message, and there's no way to speed up the review process.
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I coundn't submitted the documents requested by Facebook to confirm my identity, it need to be login to submit right? But my account have been lock, so I tried but how to submit in this situation? Pls help me!
And it says:
"Your information couldn't be submitted
Log in to your account to get back on Facebook, or to see further instructions."
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If you've already tried this form for disabled accounts, try sending your proof of identity via this other form dedicated only to confirm identity. You don't need to be logged in to submit it normally.
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The other form get the same problem.
It also said "Your information couldn't be submitted
Log in to your account to get back on Facebook, or to see further instructions."
I don't understand, Can you give me more clue.
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Try clearing your Web browser's cache and cookies. If the problem persists, try with another device.
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I've cleared already, and it won't worked too. Is that means my account being banned?