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Facebook account stuck in Endless loop

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MohamedAbdalbary - Jun 12, 2021 at 11:12 AM
HelpiOS
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 - Jun 13, 2021 at 04:52 PM
Hello,

My Facebook account is in endless loop for 9 months now.
First the account was stopped suddenly saying that it was not compatible with community guidelines and asked me to confirm my phone number and my ID to submit a review. I confirmed phone and uploaded my driving license. After that it showed 'Reviewing your information may take longer than usual'.

It has been 9 months but the account now in endless loop after it opens to this message of 'Reviewing your information may take longer than usual' it shows one of old photos and says this photo does not go against community guidelines but it has a graphic content and then went back and forth between the message and the photo.

When I tried to log out it shows I have one day left to submit a review which I did 9 months ago !

I still receive friends updates on my mail but I have not received any other mails from FB regarding my ID. I think the review has not been processed since then and tried everyway possible to contact FB with no result ! I can not get to any real person there to solve my problem.

It was my personal account for more than 10 year with many photos, . friends and memories. Any advice or help is appreciated.

System Configuration: Windows / Chrome 91.0.4472.101
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3 replies

Answer 1 / 3
HelpiOS
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Jun 12, 2021 at 11:21 AM
Hi,

Try submitting again your information to Facebook as your account is still pending review for 9 months. It is possible that your first review request was missed.

Good luck
1
MohamedAbdalbary
Jun 12, 2021 at 11:22 AM
Unfortunately, I don't have this option.
0
HelpiOS
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 1,806 > MohamedAbdalbary
Jun 12, 2021 at 11:25 AM
Try using this form.
0
MohamedAbdalbary > HelpiOS
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Jun 12, 2021 at 11:52 AM
They updated this form so you can not submit through it. It says "Your Information Couldn’t Be Submitted - Log in to your account to get back on Facebook, or to see further instructions." When I login I can't access it and turn me to "reviewing your information ....".
0
Answer 2 / 3
Anomolyjunkie
Jun 13, 2021 at 01:24 PM
I’m having the exact same issue. Hope there is a fix. I’m over a month now.
0
Answer 3 / 3
HelpiOS
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Jun 13, 2021 at 04:52 PM
As you can't submit your information through the contact form and they ask you to log in to your account, despite it is blocked, I suggest you report a login issue to Facebook.

You can report that by filling out this form. Give the most detailed and accurate description of the problem as possible.

Good luck
0