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Secure my account

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pony1076 - Jan 11, 2021 at 12:51 PM
pony1076 Posts 1 Registration date Monday January 11, 2021 Status Member Last seen March 4, 2021 - Mar 4, 2021 at 09:37 AM
Hello,

My mistake I hit the Secure Your Account on Facebook and can no longer access my account. They say to send in photo id, which I have Driver's License, Marriage Certificate, Passport and they reply with this:

We can’t give you access to this account or help with your request until we receive an accepted form of ID that matches the information listed on the account.

The only thing is that when I got divorced I hyphenated my last name and of course I don't have proper ID that shows the 2 names together. That's why I submitted my Marriage Certificate because it shows both names and is in the list of ID's to use.

Please help !! I have so many photos of my grandkids, things from my life that I do not have stored anywhere else.

Thanks !!

System Configuration: Windows / Chrome 87.0.4280.141

2 replies

Answer 1 / 2
lays_4444 Posts 36 Registration date Monday October 7, 2019 Status Member Last seen August 21, 2021 8
Jan 11, 2021 at 02:36 PM
I think you could still send your ID and your marriage certificate.. I think they will honor it...If not they will get back to you and provide you some alternatives.
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pony1076
Jan 13, 2021 at 09:39 AM
I tried and they would not accept it.
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Answer 2 / 2
lays_4444 Posts 36 Registration date Monday October 7, 2019 Status Member Last seen August 21, 2021 8
Mar 4, 2021 at 08:32 AM
So sorry to hear that, maybe try to contact their contact center and asked for alternatives?
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pony1076 Posts 1 Registration date Monday January 11, 2021 Status Member Last seen March 4, 2021
Mar 4, 2021 at 09:37 AM
Could you please tell me how to reach out to their contact center to ask for alternatives ? I have spent hours upon hours trying to find a way and I come up with nothing or if I do find something it doesn't work. Thanks
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