FACEBOOK ADS MANAGER - ID HAS BEEN CONFIRMED BUT STILL NOT REFLECTING

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Ursula2021 Posts 1 Registration date Friday October 22, 2021 Status Member Last seen October 22, 2021 - Oct 22, 2021 at 07:29 AM
HelpiOS Posts 15154 Registration date Friday October 30, 2015 Status Moderator Last seen August 14, 2025 - Oct 20, 2022 at 05:27 PM

Hi CCM Forum,

My FB Ads Manager was deactivated. I noticed that I had to re-confirm my ID if I want to "request a review" I did reconfirm my ID and I got the message from FB stating that it has been confirmed and that there is no other confirmation needed.

However, going back into my Ads Manager, I get this : "
Identity confirmation failed. We're always looking out for the security of our community. Because your identity can't be confirmed, you won't be able to request a review."

Has anyone got any advice for me, please as I really need to get my Ads Manager up and running.

Thanks
Ursula

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4 responses

Answer 1 / 4

Chris
Feb 11, 2022 at 10:10 AM

Yes. it was already resolved. Just keep on asking for assistance from the support. Even though I already submitted my ID a couple of times, I tried to reach their support through phone, email until they provide me a link where I can send my new valid ID. your ID should be clear in black background..

ghzaoui99 Posts 1 Registration date Monday March 21, 2022 Status Member Last seen March 21, 2022 2
Mar 21, 2022 at 04:23 AM

Hi Chris,
could you send us the form link please

Chris > ghzaoui99 Posts 1 Registration date Monday March 21, 2022 Status Member Last seen March 21, 2022
Mar 21, 2022 at 07:14 AM

I'll get back to you regarding that...... I'll look at my email first if I still have it.

Chris > ghzaoui99 Posts 1 Registration date Monday March 21, 2022 Status Member Last seen March 21, 2022
Updated on Oct 20, 2022 at 05:23 PM

https://www.facebook.com/help/contact/515009838910929

Pls check .. at the bottom part of the page, there is an option where you can send your ID... I talked to support over the phone about this and informed me to take a picture of ID in a black background and not blurry.

Another reference is the email that they sent to me. I took 10 attempts before they were able to approve my sent ID but before that, I already submitted my ID

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