FACEBOOK ADS MANAGER - ID HAS BEEN CONFIRMED BUT STILL NOT REFLECTING

Solved/Closed

Ursula2021 Posts 1 Registration date Friday October 22, 2021 Status Member Last seen October 22, 2021 - Oct 22, 2021 at 07:29 AM
HelpiOS Posts 14269 Registration date Friday October 30, 2015 Status Moderator Last seen March 27, 2024 - Oct 20, 2022 at 05:27 PM

Hi CCM Forum,

My FB Ads Manager was deactivated. I noticed that I had to re-confirm my ID if I want to "request a review" I did reconfirm my ID and I got the message from FB stating that it has been confirmed and that there is no other confirmation needed.

However, going back into my Ads Manager, I get this : "
Identity confirmation failed. We're always looking out for the security of our community. Because your identity can't be confirmed, you won't be able to request a review."

Has anyone got any advice for me, please as I really need to get my Ads Manager up and running.

Thanks
Ursula

We're always looking out for the security of our community. because your identity can't be confirmed, you won't be able to request a review.
Identity confirmation failed we're always looking out for the security of our community. because your identity can't be confirmed, you won't be able to request a review. - Best answers
We weren't able to confirm your identity from the video you submitted. you can submit a new video and we'll review it again. learn more. thanks, the instagram team - Best answers
We weren't able to confirm your identity from the video you submitted. you can submit a new video and we'll review it again. - Instagram Forum
Review requested if we find that your posts or comments didn't follow our community standards, your account will remain disabled. we're always looking out for the security of people on facebook, so while your posts and comments are reviewed you can't use facebook. - Facebook Forum
We weren't able to confirm your identity from the video you submitted. you can submit a new video and we'll review it again ✓ - Instagram Forum
We'll take a look at the documents you submitted and get back to ✓ - Facebook Forum
Identity confirmation failed your access can't be reinstated because too much time has passed since we restricted your account. - Facebook Forum

4 responses

Answer 1 / 4

Chris
Feb 11, 2022 at 10:10 AM

Yes. it was already resolved. Just keep on asking for assistance from the support. Even though I already submitted my ID a couple of times, I tried to reach their support through phone, email until they provide me a link where I can send my new valid ID. your ID should be clear in black background..

ghzaoui99 Posts 1 Registration date Monday March 21, 2022 Status Member Last seen March 21, 2022 2
Mar 21, 2022 at 04:23 AM

Hi Chris,
could you send us the form link please

Chris > ghzaoui99 Posts 1 Registration date Monday March 21, 2022 Status Member Last seen March 21, 2022
Mar 21, 2022 at 07:14 AM

I'll get back to you regarding that...... I'll look at my email first if I still have it.

Chris > ghzaoui99 Posts 1 Registration date Monday March 21, 2022 Status Member Last seen March 21, 2022
Updated on Oct 20, 2022 at 05:23 PM

https://www.facebook.com/help/contact/515009838910929

Pls check .. at the bottom part of the page, there is an option where you can send your ID... I talked to support over the phone about this and informed me to take a picture of ID in a black background and not blurry.

Another reference is the email that they sent to me. I took 10 attempts before they were able to approve my sent ID but before that, I already submitted my ID

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