Emails not arriving in my inbox
Closed
Hannah
-
Jul 4, 2022 at 02:43 AM
jimmywick Posts 16 Registration date Tuesday November 9, 2021 Status Member Last seen July 19, 2022 - Jul 16, 2022 at 01:02 AM
jimmywick Posts 16 Registration date Tuesday November 9, 2021 Status Member Last seen July 19, 2022 - Jul 16, 2022 at 01:02 AM
Hello,
Since Wednesday no emails are coming into my hotmail/outlook inbox but junk are still arriving in junk. The ones in junk are not the ones that should be in my inbox. How do I get my emails to return again, please?
Thanks,
Hannah
System Configuration: iPhone / Safari 604.1
Since Wednesday no emails are coming into my hotmail/outlook inbox but junk are still arriving in junk. The ones in junk are not the ones that should be in my inbox. How do I get my emails to return again, please?
Thanks,
Hannah
System Configuration: iPhone / Safari 604.1
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2 responses
HelpiOS
Posts
14710
Registration date
Friday October 30, 2015
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Moderator
Last seen
February 21, 2025
1,869
Jul 5, 2022 at 05:30 AM
Jul 5, 2022 at 05:30 AM
Hi Hannah,
I suggest you to check your email rules (see this solved topic). If the problem persists, follow the troubleshooting steps written by Microsoft.
Good luck
I suggest you to check your email rules (see this solved topic). If the problem persists, follow the troubleshooting steps written by Microsoft.
Good luck
jimmywick
Posts
16
Registration date
Tuesday November 9, 2021
Status
Member
Last seen
July 19, 2022
Jul 16, 2022 at 01:02 AM
Jul 16, 2022 at 01:02 AM
1. Check the Spam Folder in Outlook
2. Change Your Email Sorting Options
3. Disable Offline Mode in Outlook
4. Ensure the Sender Is Not in Your Block List
5. Check Outlook Rules
6. Clear the Outlook Cache
7. Use a New Outlook Profile
Check with these steps.
Regards,
J Wick