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Emails not arriving in my inbox

Hannah - Jul 4, 2022 at 02:43 AM
jimmywick
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 - Jul 16, 2022 at 01:02 AM
Hello,

Since Wednesday no emails are coming into my hotmail/outlook inbox but junk are still arriving in junk. The ones in junk are not the ones that should be in my inbox. How do I get my emails to return again, please?

Thanks,
Hannah




System Configuration: iPhone / Safari 604.1

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Answer 1 / 2
HelpiOS
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Jul 5, 2022 at 05:30 AM
Hi Hannah,

I suggest you to check your email rules (see this solved topic). If the problem persists, follow the troubleshooting steps written by Microsoft.

Good luck
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Answer 2 / 2
jimmywick
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Jul 16, 2022 at 01:02 AM

1. Check the Spam Folder in Outlook
2. Change Your Email Sorting Options
3. Disable Offline Mode in Outlook
4. Ensure the Sender Is Not in Your Block List
5. Check Outlook Rules
6. Clear the Outlook Cache
7. Use a New Outlook Profile
 

Check with these steps.

Regards,
J Wick
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