Instagram requests a selfie and didn’t returned my account

Solved
LuckyPuppy - Feb 4, 2023 at 01:52 PM
HelpiOS Posts 13298 Registration date Friday October 30, 2015 Status Moderator Last seen March 19, 2023 - Feb 5, 2023 at 09:43 AM

Hello,

who can explain why after sending a selfie with a code on a piece of paper, a message came in the mail that “We can't give you access to this account or continue to process your request because we haven't received an acceptable image to verify account ownership”??? How can I get my account back???


iPhone / Safari 16.3

1 reply

HelpiOS Posts 13298 Registration date Friday October 30, 2015 Status Moderator Last seen March 19, 2023 1,878
Feb 5, 2023 at 09:43 AM

Hi,

Make sure the photo is in high quality and not blurry and that all camera effects and filters are turned off. Try taking the photo behind a wall instead of the whole room to appear clearly. Don't make any edit to the photo, even resizing it. Then upload it in JPG, JPEG or PNG format.


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