Facebook hacked. New one started in error.
ClosedHelpiOS Posts 14945 Registration date Friday October 30, 2015 Status Moderator Last seen May 16, 2025 - Oct 5, 2023 at 06:07 AM
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2 responses
Sep 17, 2023 at 03:10 PM
Hi,
The best thing to do is to use the recovery page dedicated for hacked accounts. You can also check your email (and junk) for a message from Facebook allowing you to reverse the change of your credentials. The new account shouldn't block you from recovering the hacked one.
Right now, since you submitted your ID to Facebook, wait for a reply from them by email (check also your junk folder). You may have to wait several weeks before getting a reply. Once Facebook has confirmed your identity, they'll send you a message that will allow you to recover your account access.
Here's also an article for various methods to recover a Facebook account.
Good luck
Oct 5, 2023 at 06:07 AM
Hi,
If they think you're trying to recover the last account (deleted one) it is possible that they don't take the hacked one into account.
Try starting the recovery process again by going to facebook.com/hacked then enter your name to find the right account. If you enter your email or number, is the deleted one that appears?
Alternatively, if the hacked account is still available on Facebook, go to its profile page, select the 3 dots below the cover photo and choose Find support or report profile > Something else > Next > Recover this account.
Good luck
Sep 25, 2023 at 05:07 PM
If I didn't thank you earlier, I thank you now. I'm pretty stubborn. Friends say I'll never get it back, but I'm still thinking I will!
Sep 26, 2023 at 07:27 AM
Yes, unfortunately account recovery can be difficult sometimes... Fingers crossed and I hope that you'll get your account back soon!
Good luck
Updated on Oct 5, 2023 at 06:08 AM
Thank you so much! by the way, I have tried the recovery methods suggested, but it always goes to try to recover the latest account that I stupidly opened up. I don’t know how to tell him to go to the other one. So maybe I do have to wait like you said you weeks and try it or see if I receive an email?