All Whattsapp media has disappeared from before February

Donovan1985 - Sep 20, 2023 at 03:09 PM
HelpiOS Posts 14386 Registration date Friday October 30, 2015 Status Moderator Last seen July 11, 2024 - Sep 21, 2023 at 08:23 AM

Hello,

I have a Samsung S23 running Andriod 13. I've recently seen that all of the media from all of my groups has disappeared from the app from before around February this year. My guess is I did an update around then. 

All the media is still on my phone and showing in my gallery, but nothing on the app. I've tried looking for fixes but am coming up blank. I've tried backing up and restoring without success. 

Any help would be great. 


Android / SamsungBrowser 22.0

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1 response

HelpiOS Posts 14386 Registration date Friday October 30, 2015 Status Moderator Last seen July 11, 2024 1,878
Sep 21, 2023 at 08:23 AM

Hi,

Here are some steps I suggest you try:

  • Check if WhatsApp has access to your storage/gallery.
  • Check if WhatsApp is allowed to download media automatically (WhatsApp Settings > Data and storage usage > Media auto-download). 
  • Clear WhatsApp cache.
  • Update WhatsApp.
  • Restart your phone.
  • Reinstall WhatsApp once again.

Let me know if that helps.